ESSENCE LYONS
Lithonia
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Silk Restaurant, and Shelton hospitalist group . Proven ability to meet performance goals while maintaining quality standards. Strong work ethic complemented by critical thinking and effective teamwork. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
6
6
years of professional experience
4041
4041
years of post-secondary education
Work History
Route leader
VibroXpress
Ellenwood
11.2025 - Current
- Managed daily route schedules for efficient delivery operations.
- Coordinated with drivers to ensure timely departures and arrivals.
- Oversaw vehicle maintenance and inspections for safety compliance.
- Resolved customer inquiries related to delivery services promptly.
SERVER
SILK RESTAURANT
Decatur
03.2025 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
FREIGHT HANDLER
DICKS SPORTING GOODS DISTRIBUTION
Atlanta
08.2023 - 12.2024
- Received, sorted and distributed packages within the warehouse facility.
- Loaded and unloaded freight from delivery trucks using forklifts and pallet jacks.
- Verified load against shipping papers, noting in writing any overages, shortages or damages.
- Proficiently operated warehouse machinery such as pallet jacks and hand-trucks for moving heavy objects quickly and safely.
- Utilized forklift to move, load, and unload products in a safe manner.
- Directed daily activities and workload for warehouse team to achieve output goal requirements.
FREIGHT HANDLER
WALMART
Union City
11.2021 - 12.2022
- Oversaw warehouse job functions to meet on-time delivery needs.
- Received, sorted and distributed packages within the warehouse facility.
- Moved freight or stock to and from storage or production areas, loading docks and delivery vehicles.
MEDICAL ASSISTANT
SHELTON HOSPITALISTS GROUP
Decatur
04.2021 - 08.2021
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Managed patient scheduling and coordinated appointments effectively for smooth operations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
CASHIER
WING AND BURGER FACTORY
Stone Mountain
08.2020 - 04.2021
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Anticipated customer needs, providing beverage refills and asking questions about allergies and preferences.
- Processed cash register transactions by inputting product costs and giving back change.
ASSOCIATE
ROSS DRESS FOR LESS
Covington
11.2019 - 07.2020
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.
- Contributed to store shrink-reduction goals and programs.
Education
CERTIFICATE IN MEDICAL ASSISTING -
WOODRUFF MEDICAL TRAINING & TESTING
Gainesville, GAHIGH SCHOOL DIPLOMA -
STONE MOUNTAIN HIGH SCHOOL
Stone Mountain, GASkills
- Strong work ethic
- Problem-solving
- Attention to detail
- Time management
- Multitasking and organization
- Customer service
- Professionalism
- Customer/Client relations
Timeline
Route leader
VibroXpress
11.2025 - Current
SERVER
SILK RESTAURANT
03.2025 - Current
FREIGHT HANDLER
DICKS SPORTING GOODS DISTRIBUTION
08.2023 - 12.2024
FREIGHT HANDLER
WALMART
11.2021 - 12.2022
MEDICAL ASSISTANT
SHELTON HOSPITALISTS GROUP
04.2021 - 08.2021
CASHIER
WING AND BURGER FACTORY
08.2020 - 04.2021
ASSOCIATE
ROSS DRESS FOR LESS
11.2019 - 07.2020
CERTIFICATE IN MEDICAL ASSISTING -
WOODRUFF MEDICAL TRAINING & TESTING
HIGH SCHOOL DIPLOMA -
STONE MOUNTAIN HIGH SCHOOL