Essence Robinson
Detroit,,MI
Summary
Ambitious and driven Information Technology graduate with strong organizational and multitasking skills. Detailed-oriented collaborator with an aptitude for learning and mastering new skills, while building long-term experiences. Enthusiastic about completing tasks on time while surpassing expectations and meeting organizational goals. Dedicated to providing the highest level of service to meet the needs of clients and organization with a positive attitude and strong problem solving skills. Building skills in cyber security and possessing basic coding skills such as Python.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sortation Associate
Amazon
12.2020 - Current
- Receive and unload cases from container trailer onto a mobile conveyor
- Palletize cases at sortation by taking cases off conveyor, scanning, and placing on pallets
- Inspect packages for defects and damages while following company quality guidelines
- Responsible for operating carts, hand trucks, dollies, and other moving equipment to transport massive quantities of merchandise while following safety standards and procedures
Collections Representative
DTE Energy - Strategic Staffing Solutions
09.2022 - 12.2022
- Responsible for performing Collection functions to reduce arrears and write-offs for residential and non-energy accounts.
- Identified and refer accounts for outside groups including but not limited to the following: Customer Advocacy accounts, Name Switching, Occupancy Verification/High Risk, ID fraud, Theft, Probate, Legal Collections, Collection Agencies, Bankruptcy and Special Handling to the appropriate department.
- Handled bill explanations to customers including usage, payment plans/installment plans, payments made by customer and other entities, account balance and amount due.
- Independently identified process gaps/issues and implement strategies to resolve them.
Education
Google Cybersecurity - Cyber Security Professional
Coursera
11.2023
IT Pathways Completion - Information Technology
Focus HOPE Education Programs
Detroit, MI06.2022
Associate of Arts - General Education
Wayne County Community College District
Detroit, MI12.2018
Skills
- Microsoft Office Suite
- Problem-Solving Skills
- SIEM Tools
- Programming Languages: Python, SQL, Linux-line Command
- Incident Response
- Cyber Defense
- IPS & IDS
- Security Risk Assessment
- ISO 27001
- Wireshark
- Nmap
Certification
- CompTIA Security+ (pursuing)
- Certified Customer Service Professional
- Google Cybersecurity Professional
- Coursera Learner: Tools of the Trade, Linux and SQL
- IT Course Completion Fundamentals
- Cisco Certificate of Course Completion
Accomplishments
- Certifications: Word, Excel, PowerPoint, Outlook, OneNote.
Timeline
Collections Representative
DTE Energy - Strategic Staffing Solutions
09.2022 - 12.2022
Sortation Associate
Amazon
12.2020 - Current
Google Cybersecurity - Cyber Security Professional
Coursera
IT Pathways Completion - Information Technology
Focus HOPE Education Programs
Associate of Arts - General Education
Wayne County Community College District
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