ESSENCE ROBINSON
Henrico,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Sandston, VA
12.2025 - Current
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and report suspicious activities.
- Maintained detailed incident reports, documenting all relevant information accurately.
- Responded to alarms and emergencies, coordinating with local law enforcement as needed.
- Implemented access control measures to restrict unauthorized entry effectively.
Fulfillment Specialist
Walgreens
04.2025 - Current
- Managed inventory levels to ensure timely order fulfillment and minimize delays.
- Streamlined shipping processes, improving overall efficiency in package handling.
- Coordinated with cross-functional teams to resolve fulfillment discrepancies and enhance customer satisfaction.
Personal Nanny
Self-employed
01.2022 - Current
- Provide emotional support during challenging moments such as separation anxiety or tantrums.
- Maintain a safe environment for the children at all times by following safety rules and regulations.
- Help with tidying up after meals, snacks or playtime activities.
Assistant Manager
Long John Silvers
07.2017 - 11.2024
- Mentor and guide employees to foster proper completion of assigned duties.
- Establish open and professional relationships with team members to achieve quick resolutions for various issues.
- Coach team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Package Handler
FedEx
Ashland, VA
03.2024 - 08.2024
- Operated material handling equipment to efficiently move packages within warehouse environment.
- Sorted and organized packages to streamline shipping and receiving processes.
- Collaborated with team members to maintain optimal workflow and productivity levels
Customer Service Representative
Keener Communications
Henrico
09.2017 - 05.2019
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
No Degree - Criminal Justice
Chowan University
Murfreesboro, NCHigh School Diploma -
Highland Springs High School
Highland Springs, VA06.2020
Skills
Behavior Modeling
Light Housekeeping
First Aid and CPR
Child Supervision
Critical Thinking
Problem-Solving
Timeline
Security Officer
Securitas Security Services USA
12.2025 - Current
Fulfillment Specialist
Walgreens
04.2025 - Current
Package Handler
FedEx
03.2024 - 08.2024
Personal Nanny
Self-employed
01.2022 - Current
Customer Service Representative
Keener Communications
09.2017 - 05.2019
Assistant Manager
Long John Silvers
07.2017 - 11.2024
No Degree - Criminal Justice
Chowan University
High School Diploma -
Highland Springs High School