Aniyah Flythe
Washington,DC
Summary
Highly motivated with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Security Officer
CSC
Washington, DC
- Regulate Entry, Exit Points
- Ensuring that all authorized users are granted access
- Monitoring suspicious behavior
- Ensuring everyone's safety, well being
Shift Lead
Nandos
Washington, DC
- Handling Customer Issues
- Maintaining quality standards and enhance customer satisfaction
- Adhering to company policies ensure that me and my team adhere to company policies and health, safety, and employment standards
- Inventory control shift leads balance cash deposit
- Balancing cash, cash drawers, preparing each deposit
- Cleaning ensure that all areas of the restaurant Is tidy, well maintained
- Managing Schedule organizing shifts schedules, monitoring attendance, tardiness, time off
- Assigning new tasks, supervise them responding to requests
- Conducting performance review providing feedback to employees
- Overseeing Business operations
Security Officer
Securitas Security Services USA
Alexandria, VA
- Preventing unauthorized entry
- Maintaining safety
- Supporting students
- Preventing violence
- Reporting Unacceptable behavior
Security Officer
GardaWorld Security
Arlington, VA
11.2024 - Current
- Monitored premises and ensured safety protocols were followed consistently.
- Responded promptly to incidents, maintaining a calm and effective presence.
- Conducted regular inspections of facilities to identify security vulnerabilities.
- Collaborated with law enforcement during investigations and emergencies.
- Assisted in training new personnel on security procedures and best practices.
- Reviewed surveillance footage to identify suspicious activities or breaches.
- Maintained accurate logs of daily activities, incidents, and observations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Teacher Assistant
FCC
Chevy Chase, MD
03.2024 - 08.2024
- Working with 0-24 months
- Planning Everyday Lessons
- Preparing Meals
- Monitoring all students
- Conducting Parent teacher conference
- Classroom preparation
- Helped monitor student progress by tracking grades and attendance records.
- Organized classroom materials, including books, supplies, and equipment.
- Provided individual assistance to students as needed.
- Monitored student behavior during class time and assisted with discipline issues when necessary.
- Supported teachers in preparing materials for lessons and activities.
- Collaborated with teachers to identify areas of improvement for struggling students.
- Attended staff meetings to discuss student progress and strategies for improvement.
- Created learning materials such as worksheets, games, projects.
- Assisted with grading assignments according to teacher’s instructions.
- Participated in parent-teacher conferences to discuss student performance.
Front End Manager
Safeway
Washington, DC
11.2022 - 07.2024
- Identified areas for improvement in user interface design.
- Analyzed performance metrics to optimize website usability.
- Resolved technical issues related to the front end development process.
- Monitored web traffic trends and user behavior analytics.
- Collaborated with marketing teams to implement new features on websites.
- Evaluated customer feedbacks and identified areas for improvement in product design.
- Ensured cross-browser compatibility for all web applications.
- Implemented A and B testing methods for optimization of front-end codebase.
- Developed comprehensive documentation for each stage of the development process.
- Created detailed reports regarding website performance, user engagement.
- Conducted regular meetings with stakeholders to discuss progress updates.
- Managed release schedules and ensured timely delivery of projects.
- Trained and managed a team of 5 front-end developers.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Reviewed employee performance and determined areas in need of improvement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
Server
TGI Friday
District Heights, MD
01.2024 - 06.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer orders or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant’s menu and products.
Security Officer
Master
Springfield, VA
01.2024 - 03.2024
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to alarms and conducted investigations as required.
- Provided escorts for visitors as needed throughout the facility.
- Maintained accurate logs of all security related activities.
- Assisted in the development and implementation of security policies and procedures.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored premises and recorded activity in daily officer reports.
- Documented security-related situations and submitted in-depth reports to superiors.
- Completed incident reports to record security or loss prevention incidents.
- Reported safety hazards for remediation response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Observed patrons and customers to quickly address security situations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Clerical Work
ADC Management Solutions
Washington, DC
11.2023 - 12.2023
- Facilitated workshops designed to introduce incoming students to the program.
- Assisted nurses and doctors with clerical tasks such as filing paperwork, faxing documents, photocopying forms.
- Collaborated with other departments to coordinate workflow between the mill and other areas of the business.
- Attended industry conferences and workshops related to optics and optical engineering topics.
- Provided support to nursing staff with various clerical duties such as typing documents, scanning documents into computers, filing paperwork.
- Adhered strictly to safety protocols when working with potentially hazardous materials or heavy machinery.
- Filled out paperwork related to sales transactions such as receipts, returns and exchanges.
- Troubleshot any hardware and software issues that may arise while working on projects.
- Reviewed applications from potential exhibitors and selected works for display in the gallery.
- Worked closely with suppliers in order to ensure timely delivery of components required for product introduction.
- Assisted in the preparation of work sites by cutting and removing existing pavement, grading surfaces, and installing base material.
- Organized production office and performed clerical work such as making copies, scanning documents and filing.
- Performed clerical work and recorded information on records.
- Provided support to other employees as needed including performing light clerical work when needed.
- Performed general clerical work such as photocopying, faxing, scanning documents.
- Provided support to hygienists throughout the day by helping with clerical work such as filing paperwork or entering data into computer systems.
- Assisted with clerical work and other office tasks.
Cashier
Safeway
Washington, DC
03.2021 - 11.2022
- Greeted customers and answered any questions they had about the store’s products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers’ questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout area by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Courtesy Clerk
Safeway
Washington, DC
02.2019 - 03.2021
- Preventing unauthorized entry
- Maintaining safety
- Supporting students
- Preventing violence
- Reporting Unacceptable behavior
Education
High School Diploma - undefined
Friendship Collegiate Academy
Washington, Dc01.2021
Skills
- Active Listening
- Office Management
- Leadership
- Problem Solving
- Creativity
- Customer Service
- Critical Thinking
- Computer Literacy
- Work Ethic
- Organization
- Literacy development
- Instructional support
- Physical Education
- Mathematics Instruction
- Student Engagement
- Assessment analysis
- Progress Monitoring
- Study Skills Development
- Behavior Modeling
- Student Supervision
- Attendance Tracking
- Small Group Instruction
- Clerical Support
- Test Proctoring
- Student and parent relations
- Behavior Management
- Material Preparation
- Student Records Management
- Student Tutoring
- Classroom support
- Loss Prevention
- Department reset
- Money Handling
- Customer Engagement
- Customer Needs Assessment
- Self-Checkout Assistance
- Cash Register Operation
- Account assistance
- Flexible Schedule
- Teamwork and Collaboration
- FLUENT IN ( ENGLISH
- Phone Etiquette
- Customer Assistance
- Stocking and Receiving
- Loyalty promotion
- Teamwork
- Fitting room maintenance
- Store Opening and Closing
- Problem-Solving
- Promotional Events
- Technical Support
- Scheduling
- Administrative Support
- Project Coordination
- File Management
- Bookkeeping
- Data Entry
- Meeting Preparation
- Staff Management
- Calendar Management
- Multitasking and prioritization
- Multi-line phone system operation
- Strategic Planning
- Performance Improvement
- Spreadsheet tracking
- Correspondence distribution
- Business operations understanding
- Correspondence Management
- Office equipment operations
- Verbal and written communication
- Microsoft Office Specialist Certified
- Document Control
- Business Administration
- Telephone skills
Certification
Security Officer Unarmed License ( DCJS)
Timeline
Security Officer
GardaWorld Security
11.2024 - Current
Teacher Assistant
FCC
03.2024 - 08.2024
Server
TGI Friday
01.2024 - 06.2024
Security Officer
Master
01.2024 - 03.2024
Clerical Work
ADC Management Solutions
11.2023 - 12.2023
Front End Manager
Safeway
11.2022 - 07.2024
Cashier
Safeway
03.2021 - 11.2022
Courtesy Clerk
Safeway
02.2019 - 03.2021
Security Officer
CSC
Shift Lead
Nandos
High School Diploma - undefined
Friendship Collegiate Academy
Security Officer
Securitas Security Services USA