Burney Akins Jr.
Miami,FL
Summary
Dynamic Customer Service Representative with a proven track record at Dr. Diabetics, recognized for enhancing customer loyalty through empathetic conflict resolution. Skilled in analytical reasoning and effective listening, I streamlined processes and tackled complex reimbursement challenges, driving efficiency and ensuring timely product delivery while prioritizing patient financial well-being.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
United Security Inc.
09.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Customer Service Representative
Dr. Diabetics
02.2019 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Facilitated educational seminars for medical professionals and end-users about proper use of diabetes products to enhance safety compliance rates among clientele base.
- Earned recognition within the organization as a top-performing Diabetes Sales Specialist due to consistently strong results across multiple performance metrics.
- Streamlined internal processes for better efficiency and communication between sales, marketing, and customer service teams.
- Tackled complex reimbursement challenges to ensure timely product delivery while minimizing financial burden on patients.
Manager
McDonald's Restaurant
08.2014 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Miami Spring Senior High School
3533 Northwest 7 Street09-2015
Skills
- Customer service
- Effective listening skills
- Analytical reasoning
- Accurate data entry
- Active listening
- Critical thinking
- Data entry
Certification
- Sales Manager Certificate
- Licensed Security - 04/04/2026
Languages
English
Full Professional
Timeline
Security Officer
United Security Inc.
09.2022 - Current
Customer Service Representative
Dr. Diabetics
02.2019 - 09.2024
Manager
McDonald's Restaurant
08.2014 - 05.2024
High School Diploma -
Miami Spring Senior High School
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