Essen'ce Snell
Orlando
Summary
Motivated and results-driven professional with a strong commitment to career growth and service excellence. Known for a proactive approach, adaptability, and a positive attitude. Demonstrates strong communication skills, resilience, and consistent dedication to supporting members and team success.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Planet Fitness
04.2026 - 08.2026
- Handled membership transactions accurately using POS systems.
- Collaborated with team to maintain clean, organized facility environment.
- Educated members on fitness programs and club policies effectively.
- Responded to customer needs through competent customer service and prompt problem-solving.
Member Service Representative
Navy Federal Credit Union – TEKsystems
05.2025 - 04.2026
- Provided assistance to members regarding account inquiries, transactions, and product guidance while delivering high-quality service.
- Ensured compliance with regulations by verifying member identification thoroughly.
- Handled account changes, loan requests, and service updates with precision and efficiency.
- Maintained clear records of member interactions to foster accountability in communication.
- Partnered with branch and remote teams to pinpoint service gaps and suggest enhancements.
Mortgage Operations Support Assistant
Navy Federal Credit Union – TEKsystems
05.2023 - 05.2025
- Facilitated loan setup by indexing, validating, and verifying documentation for accuracy and compliance.
- Managed administrative tasks such as filing, faxing, and coordinating documents across departments and third-party partners.
- Maintained detailed documentation of member and internal interactions.
- Identified process improvements to increase operational efficiency.
- Mentored new team members, supporting training and team development.
Customer Care Representative
Planet Fitness
08.2022 - 05.2023
- Provided friendly and prompt customer service, ensuring a positive member experience.
- Managed sign-ups, renewals, cancellations, and membership changes.
- Responded to calls, emails, and in-person inquiries efficiently.
- Addressed member concerns professionally while upholding safety and policy standards.
Education
High School Diploma -
Tate High School
Cantonment, FL05.2022
Skills
- Problem-solving skills
- Flexibility and adaptability
- Effective communication in customer service
- Mentoring and training expertise
- Evaluation of complex scenarios
- Call center experience
- Complaint handling
- Customer service
- Empathy and patience
- Active listening
Timeline
Customer Care Representative
Planet Fitness
04.2026 - 08.2026
Member Service Representative
Navy Federal Credit Union – TEKsystems
05.2025 - 04.2026
Mortgage Operations Support Assistant
Navy Federal Credit Union – TEKsystems
05.2023 - 05.2025
Customer Care Representative
Planet Fitness
08.2022 - 05.2023
High School Diploma -
Tate High School