Samantha Webb
florence,SC
Summary
I would like to start by saying that I am a very teachable person. there isn't much I feel that I cant learn to do. I very naturally I adapt to situations. making it easier to make realistic decisions when under pressure. i also have a natural negotiation skill. I try to keep a fair & balance outlook, so that in any event I can make the best decision for myself & others. I was recently diagnosed with a nerve condition witch has made it impossible to go back to work in a traditional way, but it didn't change what i can contribute to my employment.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
southern pines hospitality
Florence, SC
01.2020 - 07.2024
- Recorded feedback and resolved complaints.
- Cultivated trust-based, sustainable customer relationships by promoting clear communication.
- Ensured precise and timely order processing in adherence to guidelines.
- Maintained comprehensive records systematically.
- Attended team discussions for elevating service quality.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained up-to-date customer and system account information to ensure timely resolutions for issues.
- Followed up with customers via phone, mail, and fax after conducting necessary research.
Customer Care Consultant
Raldex Hospitality
Florence, SC
02.2016 - 02.2019
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Answered customer inquiries over the phone and via email.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
Customer Service Representative
The dominion group
Gastonia, NC
06.2012 - 05.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma - General Studies
South Florence High School
Florence, SC01.2007
Skills
- Hotel management systems
- Data entry
- Sales
- Guest services
- Night auditing
- Cash handling
- Communication
- Problem-solving
- Multitasking
- Social sales
- Marketing
- Chat moderation
- Brand representation
- Reliability
- Professional phone voice
- Teamwork skills
- Adaptability
- Communication Skills
- Investigate claims
- Problem-solving skills
- Inbound call answering
- Negotiation Skills
- Refunds processing
Awards
- Completed comprehensive training programs for IHG, Choice Hotels, and Hilton Honors
- Employee of the Year: Holiday Inn Express (2019-2020)
Accomplishments
employee of the year 2020 with & again in 2022 with IHG. I can run five hotel systems including choice, opera,synexus, on-q & jonous. i am certified through IHG, Choice hotels & hilton honors.
i am cpr certified also trained in alcohol & tobacco sales. I Have completed some AI training & completed all chat moderation courses. Recently I have been part of active focus groups & also app tested for EA games
Timeline
Customer Care Representative
southern pines hospitality
01.2020 - 07.2024
Customer Care Consultant
Raldex Hospitality
02.2016 - 02.2019
Customer Service Representative
The dominion group
06.2012 - 05.2017
High School Diploma - General Studies
South Florence High School