Essence Thomas
Amazon
Dallas,TX
3
years of professional experience
Dedicated ambassador with strong training and onboarding expertise. Successfully onboarded hundreds of associates, improving their adaptation and performance. Focused on fostering team collaboration and enhancing customer engagement.
Work History
Ambassador
2 Years 11 Months- Coordinated fun promotions and events to drive engagement between the AA's to increase sales visibility.
- Developed training materials for new ambassadors, fostering knowledge sharing and team collaboration.
- Monitored inventory levels and communicated needs to ensure product availability during peak periods.
- Served as a peer mentor and trainer for new associates, providing guidance on workflows, safety procedures, and company policies
- Assisted with onboarding and training for more than 100s of AA's to ensure new employees adapted quickly and met performance expectations.
- Collaborated with PA's and managers to achieve daily production goals.
- Maintained accurate knowledge of warehouse processes such as Pick, Sort, Stow, Receive, Wall build, Load, Problem Solve and ICQA.
- Monitored 100s of AA's performances and provided coaching to improve productivity, quality, and accuracy.
- Supported continuous improvement initiatives by identifying process improvements and sharing feedback with leadership
Education
High School Diploma
Skills
Customer engagement
Team management
Product knowledge
Brand awareness
Excellent oral and written communication
Ability to multi-task and prioritize
Productivity and Efficiency
Training and Onboarding
Problem Solving
Team collaboration
Performance Monitoring
Timeline
Ambassador
Amazon
09.2023 - CurrentRead More
Duncanville High School
High School Diploma
Read More