Essence Thornhill
North Las Vegas,Nevada
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Administers the perfect patient experience during appointment development. Plan and implement strategies for developing improved health care plans for patients. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
10
10
years of professional experience
Work History
Healthcare Coordinator
Centennial Modern Dentistry And Orthodontics
03.2023 - Current
- Streamlined appointment scheduling for increased patient access to care.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Scheduler
Cyti Psychological
02.2022 - 01.2023
- Responsible for classifying incoming referrals, handling additional daily requests appointed to me as a senior agent
- maintaining updated schedules
- solving any situation that helps improve the service offered
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
Medical service coordinator
Sansum Clinic
09.2021 - 01.2022
- Greet patients in a polite, prompt, and helpful manner
- Complete necessary paperwork and assure the accuracy of it
- Answers telephones, screens, and provides information in a pleasant manner while dealing with patients expeditiously
- Responsible for maintaining patient referrals process, prior authorization from insurance companies, and other clerical functions within the department
- Exercises discretion and maintains high level of confidentiality and adheres to HIPAA regulations.
Medical service coordinator
Sansum Clinic
08.2018 - 11.2019
- Greet patients in a polite, prompt, and helpful manner
- Complete necessary paperwork and assure the accuracy of it
- Answers telephones, screens, and provides information in a pleasant manner while dealing with patients expeditiously
- Responsible for maintaining patient referrals process, prior authorization from insurance companies, and other clerical functions within the department
- Exercises discretion and maintains high level of confidentiality and adheres to HIPAA regulations.
Manager
Footlocker
03.2014 - 01.2018
- Managed at Lady Footlocker and Kids Footlocker
- Roles were to maximize revenues while increasing customer satisfaction
- Typical duties include training and motivating staff, scheduling shifts, creating attractive displays, maintaining stock, and actively recruiting associates and developing them to deliver unique customer experiences.
Education
Nursing -
Santa Barbara City College
07.2019
Nursing -
California State University Dominguez Hills
09.2013
Diploma -
Bishop Garcia Diego High school
09.2011
Skills
- Patient Flow Management
- Proficient in Microsoft Word, PowerPoint, Excel, Outlook, Google Docs
- Epic systems
- 80 WPM
- Healthcare Management
- Patient Scheduling
- Workforce Management
- Insurance Verification
- HIPAA Compliance
References
- Bailey Moreno, Co-worker, 4, 818-791-4400
- Jennifer Chavez, Manager, 1, 866-478-3978, 702-378-2139, jchavez@cytipsych.com
- Rebecca Hartz, Co-worker, 4, 610-420-2826
- Kristen Hepp, Co-worker, 3, 805-451-8316
- Kayla Reed, Co-worker, 3, 608-379-2871
Timeline
Healthcare Coordinator
Centennial Modern Dentistry And Orthodontics
03.2023 - Current
Scheduler
Cyti Psychological
02.2022 - 01.2023
Medical service coordinator
Sansum Clinic
09.2021 - 01.2022
Medical service coordinator
Sansum Clinic
08.2018 - 11.2019
Manager
Footlocker
03.2014 - 01.2018
Nursing -
Santa Barbara City College
Nursing -
California State University Dominguez Hills
Diploma -
Bishop Garcia Diego High school
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