ESSENCE ULMER
Queens,USA
Summary
Knowledgeable with background in providing compassionate care and support to residents in need. Successfully managed daily activities and ensured safe, clean living environment. Demonstrated excellent communication and problem-solving skills while fostering positive and inclusive community atmosphere.
Overview
17
17
years of professional experience
Work History
Security Officer
Arrow Security
Manhattan, NY
09.2025 - 02.2026
- Analyzed access log
- Improving auditability and compliance with site policies
- Coordinated with operations and maintenance to resolve recurring facility hazards
- Maintain positive attitude
- Ensure safety of all individuals
- X-ray screening
- CCTV observations
- Supervisor experience
- Active listening for conflict and safety measures
- Conduct shift reports
- Assist with fire drills/ sprinkler system
Security Officer
Highland Park Community Development
Queens, NY
07.2025 - 11.2025
- Monitored premises to ensure safety and security of all staff and visitors
- Conducted regular patrols within the hour
- Maintained accurate logs of security activities
- Assisted in conducting safety drills in preparedness of visitors and staff
- Greeted all staff and visitors upon arrival at facility entrance
- CCTV observation
- Supervisor experience
- Handheld wand
Front Desk receptionist / Security Officer
NYC Parks Department
Brooklyn, NY
10.2024 - 02.2025
- Patrol premises, address any rule violations, and check identification of all persons entering premises
- Assist patrons with information about center programs and computer classes
- Assist front desk with answering multi-phone line and greeting visitors
- Ensure the safety and enjoyment of park users and the protection of park property
Caretaker X
NYCHA
Queens, NY
03.2023 - 09.2023
- Driven agency vehicles, prepared apartments for move outs
- Assisted in debris pick up
- Picked up materials and supplies and assisted in emergency snow removal
Call Dispatcher
Access–A–Ride
Queens, NY
10.2022 - 03.2023
- Record and entering data in client profile
- Provide information prior to route
- Schedule client trips
- Locate clients vehicles
Supervisor (Part Time)
UPS
Maspeth, NY
05.2022 - 03.2023
- Managed employee time cards, conducted worksite observations, and monitored sorting
- Inspected conveyor on and off status and entered volume and percentage into database
- Evaluated processes and employee strengths to realign workflows with changing business demands
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Established and enforced clear goals to keep employees working collaboratively
Residential Aide Supervisor
Center For Family Support
Brooklyn, NY
11.2011 - 01.2015
- Conducted regular assessments to ensure compliance with housing regulations and standards.
- Trained new staff on best practices in client management and resource navigation.
- Monitored resident safety and well-being, promptly reporting any concerns or changes in health status to healthcare teams.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Facilitated social engagement among residents through the coordination of group activities, outings, and events.
- Provided compassionate support to residents, enhancing quality of life through personal care and assistance.
Front Desk Admin/Child Care Provider
Urban Strategies DayCare #2
Brooklyn, NY
04.2009 - 06.2011
- Work with small groups to facilitate learning sessions that builds up speech and fine motor skills
- Monitored daily behavior and learning patterns
- Adapting activities and materials to produce noticeable gains in participation
Education
High School Diploma - undefined
Brownsville Academy High School
Skills
- Content management expertise
- Experience in leadership
- Improvement plan knowledge
- Team management
- Supervision & leadership
- Phone etiquette
- Problem resolution
- Friendly, positive attitude
- Active listening
- Critical thinking
Timeline
Security Officer
Arrow Security
09.2025 - 02.2026
Security Officer
Highland Park Community Development
07.2025 - 11.2025
Front Desk receptionist / Security Officer
NYC Parks Department
10.2024 - 02.2025
Caretaker X
NYCHA
03.2023 - 09.2023
Call Dispatcher
Access–A–Ride
10.2022 - 03.2023
Supervisor (Part Time)
UPS
05.2022 - 03.2023
Residential Aide Supervisor
Center For Family Support
11.2011 - 01.2015
Front Desk Admin/Child Care Provider
Urban Strategies DayCare #2
04.2009 - 06.2011
High School Diploma - undefined
Brownsville Academy High School