ESSIE COOK

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• Bold Profile action. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. Oversaw inventory management through cycle counts, audits and shrinkage control. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues. Updated and maintained store signage and displays. Strengthened work flow productivity by hiring, managing and developing top talent. Established store tactics and strategies to achieve operational performance and sales goals. Evaluated store performance and incorporated feedback to implement improvement plans. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Preserved product quality by maintaining stockrooms and disposing of damaged items. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Built relationships with key customers and stakeholders to grow business networks and locate new opportunities. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Prepared staff work schedules and assigned team members to specific duties. Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.