ESSIE GUZMAN
Los Angeles,CA
Summary
Dedicated professional with over 10 years of diverse customer service experience across various settings, looking for an opportunity to utilize my skills and be part of a successful team.
Overview
25
25
years of professional experience
Work History
Payroll Coordinator.
The Rehabilitation Center on Pico
Los Angeles, CA
12.2023 - Current
- Review employee's timesheets daily to reduce errors, and for accurate and efficient payroll processing.
- Correct employee's timesheets when needed.
- Compliance with state and federal regulations, safeguarding organizational integrity.
- Managed year-end processes including W-2 distribution, ensuring timely delivery to employees and compliance with IRS guidelines.
- Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
- Created new hire and termination documents for payroll.
- Provided customer service to employees regarding payroll inquiries and issues.
Nursing Home Receptionist.
The Rehabilitation Center on Pico
City of Los Angeles, CA
09.2021 - 12.2023
- Greet incoming visitors and provided friendly assistance.
- Answered multi-line phone system ,directing calls to appropriate departments.
- Kept reception area clean and neat to give visitors a pleasant and positive visit.
- Signed-in and screened visitors following Covid-19 guidelines.
- Assisted with Covid-19 testing for employees and visitors
- Provided clerical support to company by copying, faxing, and filing documents for administrator, medical record, and payroll office.
- Assisted Business Office with monthly payments, and check deposits to company account.
- Covered accounts payable department when needed.
Security Professional.
Allied Universal Protection Services
Los Angeles, CA
10.2016 - 10.2021
- Ensured safety of high rise buildings by monitoring video surveillance feed, and patrolling property premises.
- Greeted and assisted guests professionally while making safety top priority.
- Checked identification and verified access of persons (vendors, contractors, visitors) entering and exiting facility to eliminate unauthorized visitors.
- Recorded daily incident reports with detailed accounts of occurrences, property damage, unusual activities, theft, and accidents.
- Kept Building manager and head supervisors informed.
Personal Shopper.
Pavilions
Culver City, CA
01.2015 - 01.2016
- Picked quality and accurate items for daily customer orders made on line.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained gift card section fill, up to date, and organized to increase sales.
- Assisted customers with purchase, product information, and merchandise location.
- Placed completed orders in labeled, temperature-appropriate storage pending driver pick up.
- Assisted other departments when needed.
Back of House Team Member.
Toys R Us
Culver City, CA
11.2012 - 01.2015
- Unpacked, labeled, and prepared new merchandise for sale.
- Assisted customers with product location and inventory information.
- Recorded discrepancies or product damages and notify supervisor.
- Collect and shipped orders received on line.
- Processed returned and damaged items to get refound from warehouse.
- Helped making changes and store resetting for different seasonal events and holidays. (Face changing)
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Customer Service.
Spherion/Avon Sales Center
Los Angeles, CA
06.2001 - 11.2010
- Assisted customers with their orders, by locating and packing merchandise to have it ready for pick up in timely matter.
- Supported management by restocking merchandise and maintaining excellent customer service standards.
- Placed weekly orders for merchandise that was low or out of stock.
- Processed Jewelry and clothes exchanges and returns for customers.
- Answered customers telephone calls.
- Fielded customer questions regarding available merchandise, sales, and current prices.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Education
CPT 1 License - Certified Phlebotomy Technician
West Los Angeles College / AUMT
Culver City, CA04-2022
Skills
- Bilingual (English and Spanish)
- Reliable
- Data Entry
- Operating Telephones
- Computer Proficiency
- Customer Service
- Fast learner
- Calm and Professional Under Pressure
- CCTV Monitoring
- CPR Certified
- Employee and Visitor Screening
- Team Player
- Bi-weekly payroll processing
- Time sheet review
Timeline
Payroll Coordinator.
The Rehabilitation Center on Pico
12.2023 - Current
Nursing Home Receptionist.
The Rehabilitation Center on Pico
09.2021 - 12.2023
Security Professional.
Allied Universal Protection Services
10.2016 - 10.2021
Personal Shopper.
Pavilions
01.2015 - 01.2016
Back of House Team Member.
Toys R Us
11.2012 - 01.2015
Customer Service.
Spherion/Avon Sales Center
06.2001 - 11.2010
CPT 1 License - Certified Phlebotomy Technician
West Los Angeles College / AUMT