Ess Mercedes Griffin Evans
Lake Mary,FL
Summary
Fast-thinking Emergency Medical Technician with 8 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
UCAN EMT Aviation Communication Specialist
University of Chicago Medicine
Chicago, IL
10.2015 - 04.2020
- Provides a professional, efficient response to incoming requests for routine and emergency services transports for ground and air
- Triage patients to determine what level of care and equipment is needed to treat patient current illness
- Activates flight teams and initiates appropriate actions based on situations and company policies
- Maintains communication with the transport team at all times
- Discerns and relays pertinent information about the transport to the flight crew
- Ensures quality and accurate documentation of all Communications Center activities
- Provides flight-follow aircraft (computer aided and/or manual sectional charts) on missions and initiates emergency action plans when required
- Maintains positive relationships with customers and other air medical transport providers.
Hospital Liaison/Dispatch Supervisor
Loyola Medicine Transport
01.2015 - 01.2017
- Received calls daily from Social Workers, Nurses, and Doctors to arrange transports for patients to be discharged from Loyola Hospital
- Maintained constant communication with Loyola Staffing to assure transport needs are being met
- Supervised Dispatchers at offsite communication center to assure timely transports and scheduling
- Input patient's information into a dispatching program to schedule transports
- Administered first-aid treatment while transporting sick or injured patients to medical facilities
- Lift and carried patients 225lbs and over, upstairs, downstairs, and onto appropriate equipment via extremity lift and/or sheet drag
- Observed and monitored patients, documenting and updating Emergency Department personnel as warranted
- Ensured patients are securely placed in an ambulance, monitor vital signs and accompany patients to medical facilities, hospitals, and specialty care clinics
- Maintained vehicle medical and communication equipment and replenished first-aid equipment supplies
- Assessed patients and determined the correct treatment for patients' present condition
- Answered telephones and radios in a prompt and professional manner using appropriate 10 codes and abbrev.
Emergency Medical Technician/ Emergency Medical Dispatcher
First Response Ambulance
01.2013 - 01.2016
- Administered first-aid treatment while transporting sick or injured patients to medical facilities
- Lift and carried patients 225lbs and over, upstairs, downstairs, and onto appropriate equipment via extremity lift and/or sheet drag
- Observed and monitored patients, documenting and updating Emergency Department personnel as warranted
- Ensured patients are securely placed in an ambulance, monitor vital signs and accompany patients to medical facilities, hospitals, and specialty care clinics
- Maintained vehicle medical and communication equipment and replenished first-aid equipment supplies
- Assessed patients and determined the correct treatment for patients' present condition
- Answered telephones and radios in a prompt and professional manner using appropriate 10 codes and abbrev.
Visa Consultant
Travisa Outsourcing
01.2011 - 01.2013
- Answer phone calls regarding applicant's visa status
- Research and resolve customer problems and needs
- Informed clients of the requirements to obtain a Visa, OCI, or PIO for India
- Input notes on clients account
- Accept payments via credit card, cash, check and/ or money order for necessary fees to process visa
- Transfer calls to appropriate department for further processing.
Receptionists/Helpline Specialist
Dyson, Inc
01.2009 - 01.2010
- Build and maintain quality relations with customers and others
- Transferred calls to appropriate departments
- Handled high volume of calls
- Identified customer's needs and coordinate calls as necessary.
Customer Service Representative and Dispatcher
Nela Cordelo Medical Office
01.2008 - 01.2009
- Maintain customer contact and accurate computerized work order database
- Answer phone requests for service and installation directly from technicians and customers
- Contact field personnel via phone/e-mail to communicate the need for service or installation work
- Research and resolve customer problems and needs
- Analyze customer problems and prepare reports and problem logs as requested.
Clinical Medical Assistant
Nela Cordelo Medical Office
01.2007 - 01.2009
- Answering phones
- Scheduling appointments
- Typing doctor's letters and memos
- Submitting medical claim forms
- Maintaining patient medical records
- Scheduling medical tests
- Preparing patients for examinations
- Assisting the Physician during Examinations
- Calling laboratory Specimens.
Emergency Communications Specialist
Orlando Health Air Care
Orlando, FL
04.2019 - 03.2020
- Maintained accurate records of all emergency calls, ensuring thorough documentation for future reference and analysis.
- Improved interdepartmental relationships by fostering open lines of communication between dispatchers and emergency responders.
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Conducted quality assurance reviews of recorded calls, identifying areas of improvement for individual performance and overall center operations.
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Streamlined the call-taking process by developing standardized scripts for common emergency scenarios, resulting in faster response times and more consistent service.
- Provided support during natural disasters and other large-scale events, coordinating multi-agency response efforts effectively under extreme pressure.
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Assisted in the development of effective standard operating procedures for the Emergency Communications Center.
- Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
- Assisted callers in emergency situations with appropriate information and support.
Education
Associates In Science/ Biology -
Wilbur wright college - Chicago, IL
Associate in HealthCare Management and Surgical Technology -
Robert Morris College
07.2008
Associate In Emergency Management -
Illinois School of Health Careers
12.2006
Skills
- 55 wpm (10 years)
- Articulate (10 years)
- Dispatching (9 years)
- Excel (10 years)
- Typing (10 years)
- Public Relation
- Social Media (6 years)
- Dispatch
- Scheduling
- Quickbooks
- Microsoft Excel
- Customer Service
- Triage
- EMT Experience
- Medical Office Experience
- Healthcare Management
- Medical Scheduling
- Windows OS
- Microsoft Word
- Power Point
- Excel
- GPS Mapping
- Command Point Computer Aided Dispatching
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Documented and resolved Issue which led to Results.
Certification
- BLS Instructor, 2020-02-01
- EMT-B, 2022-02-01
- National accredited aviation communication specialist, Present
- Emergency medical dispatcher, 2020-05-01
Leadershipskills
True
Interpersonalandcommunicationskills
True
Pleasantpersonalityandcheerfuldisposition
True
Articulateandtypingspeed
55 wpm
Adaptabilityinfastpacedenvironments
True
Wellorganizedmultitasker
True
Dependableandhardworking
True
Personal Information
- Georgia
- South Carolina
Affiliations
I’m affiliated with NAACs for communication specialist
Licensed Emergency medical technician
CPR instructor
Timeline
Emergency Communications Specialist
Orlando Health Air Care
04.2019 - 03.2020
UCAN EMT Aviation Communication Specialist
University of Chicago Medicine
10.2015 - 04.2020
Hospital Liaison/Dispatch Supervisor
Loyola Medicine Transport
01.2015 - 01.2017
Emergency Medical Technician/ Emergency Medical Dispatcher
First Response Ambulance
01.2013 - 01.2016
Visa Consultant
Travisa Outsourcing
01.2011 - 01.2013
Receptionists/Helpline Specialist
Dyson, Inc
01.2009 - 01.2010
Customer Service Representative and Dispatcher
Nela Cordelo Medical Office
01.2008 - 01.2009
Clinical Medical Assistant
Nela Cordelo Medical Office
01.2007 - 01.2009
Associates In Science/ Biology -
Wilbur wright college - Chicago, IL
Associate in HealthCare Management and Surgical Technology -
Robert Morris College
Associate In Emergency Management -
Illinois School of Health Careers