Tiffany Banas
Panama City,FL
Summary
Detail-oriented Administrative Professional and Inventory Specialist with several years of experience in fast-paced office environments. Proven fast learner with a strong background in providing high-level customer service with expertise in anticipating clients needs and proactively identifying and resolving problems, complemented by 6+ years of management experience and advanced computer knowledge. Known for my strong organizational skills and ability to manage multiple tasks seamlessly. Adept at utilizing Costpoint, Excel, Microsoft Teams, Word, PowerPoint, Zoom, Workday, Q Floors, and the Microsoft Office suite. Demonstrated ability to collaborate effectively with team members or work independently to ensure efficient data management and meticulous document digitization. Deploys strong communication skills to enhance office productivity. Excels in calendar management, scheduling, data entry and database administration. Hardworking, resourceful and focused office professional with excellent time management skills.
Overview
17
17
years of professional experience
Work History
Administrative Support Specialist/Scheduler
Flooring Depot of Panama City
Panama City, FL
06.2025 - Current
- Scheduled Measurement/Quote Appointments with customers via phone, email and text message
- Scheduled Installation Appointments with both the customers and installers
- Scheduled repairs/re-visit appointments
- Problem solving with unsatisfied customers
- Payroll for installers
- Followed up with customers for satisfaction with completed installs
- Tracked marketing techniques for effectiveness
- Email management
- Updated calendars and installation boards
- Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
- Developed and maintained comprehensive database for tracking project progress, facilitating on-time completion.
- Assisted in maintaining a positive workplace environment through active participation in employee engagement initiatives.
- Increased customer satisfaction by providing prompt and accurate information to inquiries.
- Maintained high levels of confidentiality, handling sensitive information with discretion and integrity.
Data Entry Clerk
Eastern Shipbuilding Group
Panama City, FL
01.2019 - 05.2025
- Verifying Data Accuracy
- Advanced Clerical Knowledge
- Error Identification
- Filing and Data Archiving
- Proficient with Excel, RedBeam, Workplace, Costpoint, Microsoft Office, Outlook & Zoom
- Completed data entry tasks with accuracy and efficiency.
- Project Tracking
- Document Management and Storage
- Report Generation
- Data Review & Verification
- Time Management
- Excellent Written and Verbal Communication Skills
- Multitasking and Prioritization
- Data Management
- Attention to Detail
- Pleasant Demeanor
- Data Processing / Entry
- Spreadsheet Design & Management
- Strong Problem Solver
- Inventory Management, tracking & accuracy
- Shipping/Receiving duties
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
Secretary/Shipping clerk/Shipping Team Lead
AAdvantage Relocation
Panama City, FL
03.2016 - 08.2018
- Documented the shipments of air-conditioner supplies delivered to Trane (hourly),
- Responded to emails in a prompt timely manner
- Answered phones, assisted potential vendors, filed paperwork, and used Excel and Oracle Databases frequently.
- Checked shipments for accuracy
- Inventory control management
- Tracked and executed the timeliness of deliveries to and from the facility (Hourly)
- Contributed to team morale
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained daily report documents, memos and invoices.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Managed and motivated employees to be productive and engaged in work.
Cashier/Cash Office Associate/General Merchandiser
Winn Dixie
Panama City, FL
11.2014 - 02.2016
- Cashiering and cleaning front end
- Cash office associate
- Handling all money in cash office (Balancing Tills, created deposits, counted excess money in safe)
- Filed paperwork
- Answered phones with efficiency for customer inquiries
- Customer service
- Self-check associate
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Cleaned and organized shelves and displays
- Inventory control / accuracy
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise
Snack Bar Attendant/Golf Session Coordinator
Bay Dunes Golf Course
Panama City, FL
08.2014 - 10.2014
- Assisted customers with golf carts and game scheduling
- Cleaned, re-stocked merchandise
- Inventory control
- Answered phones
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Enhanced customer satisfaction by providing timely and accurate snack bar services.
- Handled cash transactions accurately, maintaining accountability for daily revenue totals.
- (Closed down)
Assistant Store Manager
Dollar General
Antioch, IL
10.2012 - 02.2014
- Computer maintenance, ordering equipment
- Organizing monthly displays
- Recovery/facing shelves
- General office duties
- Reconciled daily sales transactions to balance and log day-to-day revenue. Created accurate cash deposits
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
2nd Assistant Front End Manager
Menards
Fox Lake, IL
09.2008 - 08.2012
- Counted and created cash deposits
- Computer maintenance & ordering computer equipment
- Issued refunds
- Organizing monthly displays, recovery/facing shelves
- General office duties
- Iniciated Power Tool rentals
- Performed daily announcements over intercom system
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Cultivated a positive work culture by resolving conflicts constructively and encouraging teamwork among staff members.
- Boosted sales through strategic merchandising, promotional displays, and upselling techniques.
- Served as an approachable resource for staff members seeking guidance or support in their roles as front-end associates.
- Reduced checkout times by training staff on efficient cash-handling techniques and register usage.
- Streamlined front-end operations for increased efficiency by implementing effective scheduling and task delegation.
- Increased customer loyalty through excellent communication skills, attentive service during transactions, and quick problem resolution when necessary.
- Oversaw cash handling procedures, including daily audits and reconciliations, to ensure accurate financial reporting and prevent discrepancies.
- Assisted in hiring decisions by conducting interviews, evaluating applicants'' qualifications, and providing recommendations to management.
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
Education
High school diploma -
Grant Community High School
Fox Lake, IL06.2008
Skills
- Management (6 years)
- Customer service
- Cash reconciliation/handling (10 years)
- Organizational skills
- Analysis skills
- Data entry
- Time management
- Warehouse team lead/supervisor (3 years)
- Excellent communication
- Telephone and email etiquette
- Filing
- Warehouse experience (3 years)
- Microsoft Office Suite
- Office experience
- Powerpoint
- Data collection
- Proficient in Excel (10 years)
- Recruiting
- Payroll and benefits administration
- Administer training modules
- Teamwork
- Fast learner
- Attention to detail
- Office Outlook
- Problem-solving abilities
- Multitasking
- 10 key typing
- Efficient Typing skills (55 WPM)
- Confidential document control
- Document scanning
- Document management
- Spreadsheet creation
- Calendar management
- Word processing
- Proofreading
- Meeting planning
- Clerical experience
- Report generation
- Customer relations
- Administrative experience
- Cash handling (10 years)
- Order processing
- Email management
- Verbal communication
- File organization
- Scheduling
- Telephone reception
- Administrative procedures
- Strategic planning
- Inventory management
Timeline
Administrative Support Specialist/Scheduler
Flooring Depot of Panama City
06.2025 - Current
Data Entry Clerk
Eastern Shipbuilding Group
01.2019 - 05.2025
Secretary/Shipping clerk/Shipping Team Lead
AAdvantage Relocation
03.2016 - 08.2018
Cashier/Cash Office Associate/General Merchandiser
Winn Dixie
11.2014 - 02.2016
Snack Bar Attendant/Golf Session Coordinator
Bay Dunes Golf Course
08.2014 - 10.2014
Assistant Store Manager
Dollar General
10.2012 - 02.2014
2nd Assistant Front End Manager
Menards
09.2008 - 08.2012
High school diploma -
Grant Community High School