Esté Byleveld
Swakopmund, Namibia
Summary
I am highly motivated and passionate about work. Originating from a developing country in Africa has motivated me to reach for more. In 2017 a life changing decision was made - a journey on Cruise Ships, which has encouraged personal and professional growth. The next chapter awaits.
Overview
7
7
years of professional experience
Work History
Guest Services Officer
Princess Cruises
Santa Clarita, CA
11.2017 - Current
- Assisted more that 2,500 guests by furnishing information and directions to casino, gift shop and dining areas.
- Greeted guest upon arrival, offered assistance and answered questions of ship operations, accounting, special services, bookings, amenities, logistics.
- Delivered personalized above-and-beyond service to every guests and doing appropriate service recovery for any complaints.
- Educated guests on ship security features and instructed on important information regarding safety processes and procedures.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collected room fees and payments and be responsible for cash float and Global Currency exchanges.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Restaurant Manager
Bluegrass Restaurant CC
Swakomund, Namibia
06.2021 - 11.2021
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Prepared for and executed new menu implementations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw front of house personnel and kitchen staff of about 30 to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained and supervised staff.
Rental Agent and Administrative Assistant
Henric Estates CC
Swakopmund, Namibia
01.2015 - 02.2017
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Generated leads for Henric Estates rentals through targeted marketing.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Grew business by implementing targeted marketing.
- Implemented rental asset processes and cleanliness standards.
- Updated company database with new property listings or added amenities.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Drafted over 80 Invoices for electricity and water accounts and rental fees efficiently.
- Managed multiple tasks in high-volume environment by managing over 83 rental properties.
- Responded quickly to customer inquiries, answering questions and offering insight into our available properties.
Education
High School Diploma -
11.2014
Skills
- Customer service standards
- Implementing policies
- Conflict management
- Guest experiences
- Policy and procedure adherence
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Microsoft Office Suite
- Meticulous Attention to Detail
- Task Prioritization
- Judgment and Decision Making
- Database and Client Management Systems
Accomplishments
- Achieved Moments That Matter Awards by completing excellent guest services with accuracy and efficiency.
Timeline
Restaurant Manager - Bluegrass Restaurant CC
06.2021 - 11.2021
Guest Services Officer - Princess Cruises
11.2017 - Current
Rental Agent and Administrative Assistant - Henric Estates CC
01.2015 - 02.2017
Windhoek High School - High School Diploma,