Estabonique Eugene
Fort Worth,TX
Summary
Detail-oriented Accounts Receivable & Medical Billing Specialist with 7 years of experience in revenue cycle management and claim resolution. Demonstrated success in maximizing reimbursements, reducing denials, and streamlining billing operations while ensuring compliance with HIPAA, Medicare, and payer regulations. Pursuing a remote Billing Manager or AR Specialist role to apply expertise in claims management and process improvement.
Overview
10
10
years of professional experience
Work History
Accounts Revenue Specialist
Serenity Mental Health Centers
Fort Worth, TX
02.2025 - Current
- Manage end-to-end accounts receivable cycle for behavioral health services
- Resolve denials and underpayments through appeals and payer follow-up
- Collaborate with providers and clinical staff to ensure accurate coding and documentation
Medical Billing Manager
Affordable Medical Supplies
Plano, TX
01.2022 - 01.2025
- Managed denials, appeals, and payer negotiations to enhance reimbursement rates
- Ensured accurate HCPCS/CPT coding and modifier usage, improving claim approval rates for DME claims
- Processed overpayments/refunds and streamlined AR aging timelines through workflow improvements
- Directed daily billing operations and supervised intake staff
- (Hybrid)
Insurance Billing Specialist
The Craniofacial Center
Dallas, TX
06.2017 - 01.2022
- Processed claims and appealed denials and underpayments to ensure timely reimbursements
- Managed patient scheduling, insurance verification, prior authorizations to streamline patient care process
- Collaborated with physicians to draft letters of medical necessity, supporting patient treatment requests
Tier II Corporate Escalations Representative
Walmart eCommerce
Fort Worth, TX
06.2016 - 06.2017
- Managed high-level customer escalations, ensuring timely resolutions to enhance customer satisfaction
- Coordinated with shipping carriers and manufacturers to swiftly resolve order issues, improving overall service delivery
- Verified customer information, processing refunds and adjustments to streamline resolution processes
Education
High School Diploma -
MacArthur High School
Irving, TX06-2010
Skills
- Revenue Cycle Management
- Accounts Receivable
- Denial Resolution
- Underpayment Resolution
- Prior Authorizations
- Letters of Medical Necessity
- HCPCS and CPT Coding
- EMR Systems
- EClinicalWorks
- Documentation Review
- Team Leadership
- Training
Timeline
Accounts Revenue Specialist
Serenity Mental Health Centers
02.2025 - Current
Medical Billing Manager
Affordable Medical Supplies
01.2022 - 01.2025
Insurance Billing Specialist
The Craniofacial Center
06.2017 - 01.2022
Tier II Corporate Escalations Representative
Walmart eCommerce
06.2016 - 06.2017
High School Diploma -
MacArthur High School