Polonia Davila
Blakeslee,PA
Summary
Results-driven Revenue Cycle Accounts Receivable Supervisor with 20 years of experience in healthcare finance. Expertise in team management, cash flow optimization, and resolving complex billing issues. Proficient in insurance policies, denials management, and collections processes. Demonstrated ability to improve AR metrics and ensure compliance while building strong relationships with patients and insurers. Proven track record of leading process improvements to enhance billing accuracy and efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Revenue Cycle Accounts Receivable Supervisor
Weill Cornell Medical College
New York, NY
12.2019 - Current
- Supervise a team of [3] Revenue Cycle Specialists, overseeing daily tasks related to patient billing, insurance claims follow-up, and collection efforts
- Lead efforts to reduce aging AR through efficient collections practices and by streamlining billing workflows
- Implement strategies to minimize claim denials and ensure timely submission of appeals
- Review and resolve escalated issues related to patient and insurance account discrepancies, credit balances, and refund processing
- Provide regular coaching and training to team members to improve productivity, billing accuracy, and customer service interactions
- Collaborate with finance and billing departments to enhance revenue cycle processes and ensure compliance with state and federal regulations
- Prepare monthly AR reports for divisional practice management leaders, providing insights into trends, challenges, and areas for process improvement
Revenue Data Analyst
Weill Cornell Medical College
New York, NY
12.2019 - 07.2021
- Conducted follow-up on unpaid claims, researched and resolved payment discrepancies, and handled appeals for denied claims
- Develop and maintain dashboards, reports, and KPIs related to accounts receivable and revenue cycle performance
- Track AR aging, payment trends, write-offs, and denial patterns to identify areas for improvement
- Automate data extraction and reporting processes using available tools (Excel, Cognos, Power BI)
Accounts Receivable Specialist
Weill Cornell Medical College
New York, NY
04.2019 - 12.2019
- Managed patient accounts, ensuring the accurate and timely posting of payments and adjustments
- Conducted daily follow-up on unpaid insurance claims and patient balances to ensure prompt resolution
- Researched and resolved claim denials, coordinating with payers and patients as necessary
- Processed refunds and credits, ensuring compliance with organizational policies and insurance guidelines
- Assisted with monthly and year-end closing of accounts, including reconciliation of A/R reports
- Conduct patients for balance dues
Sr. Account Administrator
New York Presbyterian/Weill Cornell
06.2011 - 04.2014
Sr. Financial Representative
New York Presbyterian/Weill Cornell
04.2009 - 06.2011
Sr. Medical Secretary
New York Presbyterian/Weill Cornell
03.2004 - 04.2009
Education
Masters, MBA -
Southern New Hampshire University
Manchester, NH10.2024
Bachelors. BSHA -
Southern New Hampshire University
Manchester, NH06.2024
Associates, BA -
Southern New Hampshire University
Manchester, NH06.2021
Skills
- Revenue Cycle Management
- Accounts Receivable Supervision
- Denial Management and Appeals
- Insurance and Patient Billing
- Credit Balances and Refund Management
- Team Leadership and Training
- Adherence to Standards
- Process Improvement and Optimization
- Data Analysis and Reporting
- Customer Service Excellence
- Bilingual
- Billing and Claims Management Software
- Epic
- Cognos
- Power BI
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
Certification
- Certified Revenue Cycle Representative (CRCR), HFMA
- Leadership Essential Course, E-Cornell, 07/01/24, 10/01/24
Timeline
Revenue Cycle Accounts Receivable Supervisor
Weill Cornell Medical College
12.2019 - Current
Revenue Data Analyst
Weill Cornell Medical College
12.2019 - 07.2021
Accounts Receivable Specialist
Weill Cornell Medical College
04.2019 - 12.2019
Sr. Account Administrator
New York Presbyterian/Weill Cornell
06.2011 - 04.2014
Sr. Financial Representative
New York Presbyterian/Weill Cornell
04.2009 - 06.2011
Sr. Medical Secretary
New York Presbyterian/Weill Cornell
03.2004 - 04.2009
Masters, MBA -
Southern New Hampshire University
Bachelors. BSHA -
Southern New Hampshire University
Associates, BA -
Southern New Hampshire University
Similar Profiles
Noemi Anne Charnow, MDNoemi Anne Charnow, MD
Assistant Professor of Clinical Medicine at Weill Cornell Medical CollegeAssistant Professor of Clinical Medicine at Weill Cornell Medical College
Yu YanYu Yan
Lab Manager at Weill Cornell Medical CollegeLab Manager at Weill Cornell Medical College
Shanthi ChellanShanthi Chellan
Clinical Research Specialist at Weill Cornell Medical CollegeClinical Research Specialist at Weill Cornell Medical College
KIM S. SERRETTEKIM S. SERRETTE
Manager, Accounts Payable at Weill Cornell Medical CollegeManager, Accounts Payable at Weill Cornell Medical College
Patricia WagnerPatricia Wagner
Lead Registered Polysomnographic Technologist at Lehigh Valley Hospital and Health NetworkLead Registered Polysomnographic Technologist at Lehigh Valley Hospital and Health Network