Jessica Schaffer
Revenue Cycle Management
Cannon Falls,MN
Summary
Revenue Cycle Supervisor with expertise in denial management, authorization appeals, and medical necessity reviews. Proven success leading teams that recover revenue through strategic appeals, root-cause analysis, and collaboration with clinical and operational departments to reduce denial volumes, improve reimbursement, and strengthen revenue cycle performance.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Revenue Cycle Supervisor
Fairview Health Services
06.2021 - Current
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Supported team members with revenue cycle procedures and addressed issues.
- Facilitate denial review meetings with operational leaders to identify opportunities for process improvement.
Revenue Cycle Management Supervisor
Allina Health - Regina Hospital
04.2019 - 06.2021
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Investigate insurance claim denials and work appeals if necessary
- Submitted authorization requests for Regina's Surgery/Infusion Center, Oncology/Hematology Department, and Medical Imaging.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Patient Access Specialist - Sr
Allina Health - Regina Hospital
05.2014 - 04.2019
- Trained in all registration departments including Main Registration, Emergency Department, CKRI Hastings & Prescott & Oncology.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contacted insurance companies for patient medical billing operations.
Supervisor
Terry's Hardware
03.2011 - 10.2014
- Provided highest level of customer service.
- Supervised 15 sales associates and instruct them of their duties.
- Assisted staff with escaladed situation.
- Handled cash drawer, answered phone calls, and stocked merchandise.
- Analyzed sales data to identify trends, informing merchandising decisions and inventory restocking.
Registration/Scheduler
Allina Medical Clinic
06.2007 - 10.2009
- Answered and directed multiple phone calls.
- Assisted patients with a positive attitude while checking them in for their appointments.
- Verified multiple types of insurances.
Education
Certificate with Honors - Medical Billing/Coding
Rasmussen College
Lake Elmo, MN 01.2015 - 05.2016
Associate of Applied Science - Medical Administration
Rasmussen College
Lake Elmo, MN 01.2012 - 05.2014
High School Diploma -
Hastings High School
Hastings, MN 09.2004 - 06.2008
Skills
Revenue Cycle Management
Denial Management
Government and Commercial Payer Regulations
Root Cause Analysis
Revenue Recovery
Team Leadership
Staff Development
KPI Management
EPIC System
Timeline
Revenue Cycle Supervisor
Fairview Health Services
06.2021 - Current
Revenue Cycle Management Supervisor
Allina Health - Regina Hospital
04.2019 - 06.2021
Certificate with Honors - Medical Billing/Coding
Rasmussen College
01.2015 - 05.2016
Patient Access Specialist - Sr
Allina Health - Regina Hospital
05.2014 - 04.2019
Associate of Applied Science - Medical Administration
Rasmussen College
01.2012 - 05.2014
Supervisor
Terry's Hardware
03.2011 - 10.2014
Registration/Scheduler
Allina Medical Clinic
06.2007 - 10.2009
High School Diploma -
Hastings High School
09.2004 - 06.2008