April Thomas
San Antonio
Summary
Revenue Cycle Supervisor at Christus Healthcare with a proven track record in optimizing revenue performance and enhancing team productivity. Skilled in medical coding and effective communication, I drive process improvements and foster collaboration, ensuring compliance and elevating operational efficiency. Passionate about staff development and achieving organizational goals.
Overview
21
21
years of professional experience
Work History
Revenue Cycle Supervisor
Christus Healthcare
San Antonio
08.2025 - Current
- Supervised revenue cycle operations, ensuring compliance with healthcare regulations.
- Implemented process improvements to streamline revenue cycle activities.
- Facilitated collaboration with departments to resolve billing discrepancies and address patient inquiries.
- Analyzed reports to identify trends and recommend operational adjustments.
- Guided staff on coding, billing procedures, policies, and technical issues.
- Developed and coordinated training sessions to improve staff knowledge and performance.
- Streamlined workflow by managing team schedules and assigning tasks to optimize efficiency.
- Established strong connections, boosting team productivity and fostering success.
Patient Account Representative Lead
Christus Trinity Clinic
San Antonio
08.2019 - Current
- Delivered service and support to clinics, resolving inquiries promptly and effectively.
- Makes verbal and written appeals on denied or underpaid claims.
- Weekly monitoring of credentialing issues with providers being out of network and working closely with the enrollment department to resolve them
- Coordinated with other departments to address discrepancies between credentialing and servicing providers.
- Successfully managed multiple projects simultaneously while maintaining high standards of performance.
- Provided training to new staff members on medical billing procedures and systems.
- Monitored trends and reports to adjust workflow for team members accordingly.
- Stays up to date on changes to Medicare, Medicaid, and state billing policies, updating the team on best practices.
- Monitored and identified issues and concerns, communicating them to management or senior team.
Patient Account Coordinator
Christus Children's Santa Rosa
San Antonio
08.2005 - 08.2019
- Managed accounts receivable processes for three clinics, ensuring accurate billing and timely collections.
- Coordinated front desk operations for three clinics, optimizing collections and insurance management for improved patient experience.
- Submitted clean claims electronically through clearinghouses or directly to payers.
- Posted and submitted claims for 24 providers
- Followed up on unpaid claims by contacting insurance companies or patients directly.
- Developed and maintained accurate medical billing records for all accounts receivable.
- Reviewed claim denials to identify root causes and implement corrective actions for future submissions.
- Performed claims research, appeals and related follow-up using medical systems and software.
Education
Master of Arts (M.A.) - Health Administration
University of Phoenix
Phoenix, AZ, US05-2027
Certification - medical coding
Medcerts
san antonio12.2024
Skills
- Revenue cycle management
- Medical coding
- Claims processing
- Revenue performance
- Analytical thinking
- Team management
- Team leadership
- Staff training and development
- Effective communication
- Goal-oriented mindset
Timeline
Revenue Cycle Supervisor
Christus Healthcare
08.2025 - Current
Patient Account Representative Lead
Christus Trinity Clinic
08.2019 - Current
Patient Account Coordinator
Christus Children's Santa Rosa
08.2005 - 08.2019
Master of Arts (M.A.) - Health Administration
University of Phoenix
Certification - medical coding
Medcerts