Esteban Merancio
Indio,CA
Summary
Results-focused Supervisor offering successful background leading sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
7
7
years of professional experience
Work History
Front End
Costco
Palm Desert, CA
10.2021 - Current
- Delivered exceptional customer service to every customer with extensive knowledge of products and services and creating welcoming, positive experiences
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Regional Supervisor
Judge Built
Austin, Texas
05.2018 - 03.2020
- Oversaw initiatives to drive success in revenue, customer acquisition and cost-reduction objectives.
- Supervised and managed the cleaning of multiple central Texas hotels and resorts, JW Marriott San Antonio Hill Country & The Post Oak at Uptown Houston for reference.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented, updates and enforced company policies for standardized operations.
Service Technician
Judge Built Carpet Cleaning LLC
Indio, CA
06.2014 - 05.2018
- Responsible with the cleaning of hotel carpet, tile/ Grout, upholstery and drapes.
- Consulted with customers to insure accuracy and quality of service.
- Evaluated quality of work according to predetermined checklist and noted issues
- Serviced company equipment for expedient repair and minimal downtime.
Assistant Maintenance Technician
Desert Oaisis Apartments
Indio, CA
10.2013 - 06.2014
- Responsible for maintenance, repair and upgrades of interior and exteriors of the apartment complex.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Education
High School Diploma -
Indio High School
Indio, CA05.2013
Skills
- Planning and Coordination
- Training & Development
- Customer Service
- Sales Program Coordination
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Front End
Costco
10.2021 - Current
Regional Supervisor
Judge Built
05.2018 - 03.2020
Service Technician
Judge Built Carpet Cleaning LLC
06.2014 - 05.2018
Assistant Maintenance Technician
Desert Oaisis Apartments
10.2013 - 06.2014
High School Diploma -
Indio High School
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