Esteban Reyes

• AS a Process Assistants my duties are pick/pack orders, receive/stow product, ensure inventory accuracy, and unload
• As Process Assistants I’m responsible for communicating instructions to other associates, motivating them, and keeping their work areas safe
• Gained experience in various areas including PID, Docksort, SortDocsort, Aros
• Trained in WaterSpider, Eaches, Sort, JAMS, and Center Rider roles
• Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
• Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.

• Managed and maintained Windows servers to ensure optimal performance and security
• Implemented and managed Active Directory, DNS, and DHCP roles
• Performed regular system backups and recovery procedures
• Monitored system performance and implemented performance tuning when necessary
• Coordinated with the IT team to ensure server downtime was minimized during upgrades and maintenance
• Managed Azure and Intune Endpoint as part of the cloud infrastructure

Achievements:

• Streamlined server maintenance processes, reducing downtime by 30%
• Implemented virtualization strategies that reduced server hardware costs by 25%
• Developed and executed a comprehensive disaster recovery plan
• Identified and remediated several security vulnerabilities
• Successfully led the migration of company data to a new server infrastructure
• Conducted training sessions for junior administrators and associates
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Wrote, reviewed and edited technical document in accordance with template requirements.

• Managed a diverse range of servers including Web IIS, SMTP, Printer Server, and Application Server
• Handled the administration of Dynamic GP
• Implemented strategies to enhance system efficiency
• Ensured smooth and uninterrupted IT services
• Achievements:
• Successfully implemented and configured a new server
• Managed the deployment of a virtual machine running Asterisk
• Set up a dedicated video server
• Demonstrated versatility in managing diverse services
• Effectively used Jira for tracking and managing tasks
• Proficient in troubleshooting Fortinet firewall issues

• Conducted quality predictive and preventative maintenance procedures
• Repaired material handling equipment (MHE), automated conveyor systems, and related mechanical/controls equipment
• Read and interpreted blueprints and electrical schematics
• Demonstrated adherence to safety standards
• Troubleshot and diagnosed MHE systems
• Inspected and tested equipment to locate worn and damaged parts.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Managed approximately 30 clients per day
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.

• Managed and mentored a team of Junior IT professionals
• Delegated tasks to team members based on their skills and workload
• Conducted regular meetings with clients to understand their needs
• Coordinated the resolution of IT tickets
• Monitored team performance and provided feedback and training
• Troubleshot complex IT issues
• Achievements:
• Spearheaded a strategic reorganization of the IT department, resulting in substantial annual savings and improved efficiency