Esteban Soto Jr

• Representing the Arizona Diamondbacks organization as a Member of the Fan Loyalty team.
• Distributing prizes to Kid Club members.
• Inviting families and their kids to join the Kids Club
• Providing a superb customer service experience
• Promptly resolving queries and concerns

• Assisted in increasing the Peoria Sports Complex’s social media following by 442 followers.
• Created engaging content for the Peoria Sports Complex’s Instagram page.
• Photographed in-game activities using a Canon EOS Rebel T7.
• Executed pre-game and in-game activities such as Play Ball Kids escort, national anthem singing, mascot races, and fan engagement.

• Organized, created, and managed travel scheduling for fighters.
• Built and maintained close relationships with highly profiled athletes.
• Utilized communication and problem-solving skills to ensure all travel arrangements went smoothly.
• Actively collaborated with team staff and promoters to best promote fighters and events on social media platforms.

• Managed Instagram content to keep brand messages consistent.
• Captured in-game video to post on HoopHall West Instagram story.
• Used Adobe Premiere Rush to edit and apply filters to the videos that were taken.
  

• Providing registered teams with professional guidance or assistance during the tournament.

• Maintaining final scores and supplying the tournament director with accurate final results.

• Capturing live videos for promotional use on various social media platforms.

• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Promoted our gear and baseball equipment to our customers.
• Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
• Teach kids the fundamentals of baseball.