Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Esteban Vasquez

El Paso,TX

Summary

Experienced professional adept at delivering exceptional customer support, ensuring satisfaction and loyalty. Skilled troubleshooter and problem-solver with an analytical and organized approach. Brings extensive experience and a team-oriented mindset.

Overview

31
31
years of professional experience

Work History

Customer Service Pro

Verizon
El Paso, TX
01.2004 - Current
  • Assisted customers with product selection, order placement, billing questions, and returns.
  • Identified customer needs and offered solutions to enhance the customer experience.
  • Managed complex customer accounts requiring special attention or escalation.
  • Assisted in training new members of the escalation team on best practices.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Handled customer inquiries and complaints in a professional manner.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Monitored team performance against set targets and KPIs.
  • Mentored junior team members and managed employee relationships.

Department Manager

Walmart
El Paso, TX
03.1994 - 08.1999
  • Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly.
  • Developed and implemented strategies to increase sales revenue.
  • Increased departmental sales, implementing strategic sales and marketing initiatives to drive growth.

Education

High School Diploma -

Ysleta High School
El Paso, TX
06-1994

Some College (No Degree) -

El Paso Community College
El Paso, TX

Skills

  • Customer service excellence
  • Call Center Operations
  • [Product or Service] support
  • Training and mentoring
  • Schedule Management
  • Supply Management
  • Stock Rotation
  • Merchandise Stocking
  • Flexible Schedule
  • Pallet jack use
  • Price Checking

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Department manager of the year
  • Customer service team lead
  • project leader
  • 2x National award winner

Affiliations

  • love traveling
  • spending time with family
  • gardening
  • working on home projects

References

References available upon request.

Timeline

Customer Service Pro

Verizon
01.2004 - Current

Department Manager

Walmart
03.1994 - 08.1999

High School Diploma -

Ysleta High School

Some College (No Degree) -

El Paso Community College

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Esteban Vasquez