Nancy Bollhauer
Oregonia,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
31
31
years of professional experience
Work History
Customer Service Pro
H&R Block
01.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Unit Clerk
Blueridge Vista Behavioral Hospital
Cincinnati, OH
05.2017 - 04.2019
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Prepared admisson charts and maintained records
Assistant Housekeeping Manager
Homewood Suites By Hilton
10.2014 - 10.2016
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Home Health Care
Blackstone Healthcare
04.2013 - 10.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Inspector/ Machinist
Ahresthy Wilmington Corp.
10.2006 - 02.2009
- Inspected completed parts to verify compliance with specifications and quality standards.
- Worked with team members to improve production processes and procedures.
- Monitored equipment to detect and report malfunctions and prevent accidents.
Senior Extrusion Operator
Polymics Ltd - State College
02.2004 - 07.2006
- Exemplified positive attitude as team member in dynamic, fast-paced environment and remained composed and professional during complex challenges.
- Operated mixing machine to blend plastic and other chemicals to required consistency.
- Met production goals through timely changeover and proper set up of injection molds and workstations.
Accounts Payable Representative
Cintas Corporation
03.1996 - 03.2000
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Clean Room Asse
American Showa
04.2001 - 07.2003
- Maintained clean, neat and organized work area to prevent safety hazards, reducing workplace incidents.
- Prepared equipment by performing sterile cleaning and conducting preventive maintenance checks.
Purchasing Buyer
Fujitec America
09.1988 - 02.1995
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Education
Bachelor of Arts - Health Management And Clinical Assistance
Ashford University
San Diego, CA01.2017
Skills
- Desktop Support
- Reading Comprehension
- Product Selection
- Troubleshooting and Assistance
- Tracking and Documentation
- Customer Service Expertise
- Appointment Scheduling
- Technical Documents Comprehension
Timeline
Customer Service Pro
H&R Block
01.2018 - 04.2019
Unit Clerk
Blueridge Vista Behavioral Hospital
05.2017 - 04.2019
Assistant Housekeeping Manager
Homewood Suites By Hilton
10.2014 - 10.2016
Home Health Care
Blackstone Healthcare
04.2013 - 10.2014
Inspector/ Machinist
Ahresthy Wilmington Corp.
10.2006 - 02.2009
Senior Extrusion Operator
Polymics Ltd - State College
02.2004 - 07.2006
Clean Room Asse
American Showa
04.2001 - 07.2003
Accounts Payable Representative
Cintas Corporation
03.1996 - 03.2000
Purchasing Buyer
Fujitec America
09.1988 - 02.1995
Bachelor of Arts - Health Management And Clinical Assistance
Ashford University
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