Esteban Yepes Poveda
Orlando,Florida
Summary
Experienced specialist with a passion for delivering outstanding service. Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Communicated with customers to determine needs and make a good performance.
Overview
4
4
years of professional experience
Work History
Meat Carver
Texas De Brazil
2023.10 - Current
- Collaborated closely with kitchen staff to ensure timely delivery of freshly carved meats during buffet-style events.
- Received recognition for exemplary service through numerous positive customer reviews and feedback surveys.
- Safeguarded company reputation by upholding exceptional presentation standards for all displayed meats.
- Participated in ongoing training opportunities to stay current with industry trends and best practices in meat carving techniques.
- Assisted customers with special requests, ensuring their needs were met in a timely manner.
FOOTBALL COACH
Orlando City SC/ Hunters Creek Academy
2023.05 - 2024.08
- Assessing student's academic achievements and behaviors to determine their continued participation in the team
- Developing exercise and training programs to meet team strategy and individual player's needs
- Monitoring and inspecting common areas and playing eds and ensuring the playing equipment are in good condition
- Setting clear performance targets for the team and individual players and regularly evaluating the players and team achievements
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Enhanced player skills through focused coaching, personalized feedback, and tailored drills.
POOL TECHNICIAN
Climar Service's / Westgate Lakes Resort and Spa
2022.06 - 2023.09
- Water Quality
- Minor repairs
- Maintenance at pumps room's and Chemicals Area's
- Manage of valves and Basic tools
- Backwashing
- Handled customer complaints with empathy and composure
- Basic Plumbing
- Diagnosed problems, including clogs, leaks, and cracked pipes
- Completed repairs
- Performed eld inspections of completed projects
- Worked with a team to research and develop new products and improve customer experience
- Took inventory and procured necessary supplies
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Ensured that common supplies were readily available at all times.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
FOOTBALL COACH
Israel Viloria FC
2021.01 - 2022.05
- Assessing students academic achievements and behaviors to determine their continued participation in the team
- Developing exercise and training programs to meet team strategy and individual players needs
- Monitoring and inspecting common areas and playing elds and ensuring the playing equipment are in good condition
- Setting clear performance targets for the team and individual players and regularly evaluating the players and team achievements
CUSTOMER SERVICE
ETB Empresa de Telecomunicaciones de Bogotá
2021.01 - 2022.05
- Helped facilitate and create ecient client customer interactions by analyzing data
- Provided information on product, shipping and service questions
- Worked on team projects for new products and services avaliable to clients
Education
National D Coaching License - Pedagogy
U.S. Soccer’s Learning Center
Orlando, FL09.2024
ASSOCIATES DEGREE -
Brigham Young University / BYU Pathway
Orlando, FL09.2022
FOOTBALL TRAINER -
Campus DT
Bogotá, Colombia01.2021
HIGH SCHOOL -
Colegio Castilla IED
Bogotá, Colombia01.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Fluent Bilingualism
- Motivational leadership style
- Tactical knowledge
- Team Management
- Safety understanding
- Safety Procedures
Additional Information
Customer assistance, Impeccable organizational skills, Team Work, Professional Responsibility, Tolerance, Aptitude, Water Quality, Minor repairs, Maintenance at pumps room's and Chemicals Area's, Manage of valves and Basic tools, Backwashing, Handled customer complaints with empathy and composure., Basic Plumbing. Diagnosed problems, including clogs, leaks, and cracked pipes. Completed repairs., Performed field inspections of completed projects., Worked with a team to research and develop new products and improve customer experience., Took inventory and procured necessary supplies. Ensured that common supplies were readily available at all times., Assessing student's academic achievements and behaviors to determine their continued participation in the team, Developing exercise and training programs to meet team strategy and individual player's needs, Monitoring and inspecting common areas and playing fields and ensuring the playing equipment are in good condition, Setting clear performance targets for the team and individual players and regularly evaluating the players and team achievements, Assessing students academic achievements and behaviors to determine their continued participation in the team, Developing exercise and training programs to meet team strategy and individual players needs, Monitoring and inspecting common areas and playing fields and ensuring the playing equipment are in good condition, Helped facilitate and create efficient client customer interactions by analyzing data, Provided information on product, shipping and service questions, Worked on team projects for new products and services available to clients
Certificationscourses
CPO / Certified Pool and Spa Operator
References
- Rene Rodriguez, Westgate Lakes Resort and Spa, Orlando, FL, (407) 585-9837, Pool's Department Supervisor
- Christian Rodriguez, Westgate Lakes Resort and Spa, Orlando, FL, (321) 278-5628, Pool's Department
- Nelson Velez, Orlando City Soccer School, Hunters Creek, FL, (407) 223-88342. Academy Director
- Jarlene Cortes, Texas de Brazil, Orlando FL, (787) 975-9492. Assistant Manager.
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Meat Carver
Texas De Brazil
2023.10 - Current
FOOTBALL COACH
Orlando City SC/ Hunters Creek Academy
2023.05 - 2024.08
POOL TECHNICIAN
Climar Service's / Westgate Lakes Resort and Spa
2022.06 - 2023.09
FOOTBALL COACH
Israel Viloria FC
2021.01 - 2022.05
CUSTOMER SERVICE
ETB Empresa de Telecomunicaciones de Bogotá
2021.01 - 2022.05
National D Coaching License - Pedagogy
U.S. Soccer’s Learning Center
ASSOCIATES DEGREE -
Brigham Young University / BYU Pathway
FOOTBALL TRAINER -
Campus DT
HIGH SCHOOL -
Colegio Castilla IED
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