Estee Jackson
5302-L Goodnow Rd. Baltimore,Maryland
Summary
Position Applying for: Internal Revenue Agent. The vacancy announcement number: 24-12536382P-SBSE-512-5-13. Internal Revenue Services in various locations. I am a U.S. Citizen.
Overview
7
7
years of professional experience
Work History
Lead Teacher
St. Coletta of Greater Washington - 40 Hours/week
03.2024 - Current
- Observe the work of teaching staff to evaluate performance and to recommend changes that could strengthen teaching skills and academic performance
- Advise teaching and administrative staff in curriculum development, use of materials and technology, and implementation of state and federal programs and procedures to improve learning strategies
- Conduct and participate in workshops, committees, and conferences designed to promote the intellectual, social, and physical welfare of students
- Plan and conduct teacher training programs and conferences regarding the implementation of new classroom procedures, instructional materials and innovative technology equipment, and teaching aids
- Provide analytical support for the design and development of training curricula, learning strategies, educational policies, or courseware standards
- Conduct needs assessments and strategic learning assessments to develop the basis for curriculum development or to update curricula
Adult Basic Education ABE/GED Instructor
Baltimore City Community College - 12 Hours/week
08.2023 - 03.2024
- Developed, designed, and created new learning applications and lessons through the utilization of technology to build group and individual action plans to meet educational needs
- Identified the individual development needs of students through coaching and mentoring to help students improve their knowledge and skills
- Developed constructive and cooperative working relationships with students and faculty members to implement and improve the development of instructional programs
- Reviewed and analyzed instructional content, methods, and student evaluations to assess strengths and weaknesses, and to develop recommendations for course revision, development, or elimination
- Maintained accurate and complete student records as required by state and federal laws, as well as, administrative policies
- Guide and counsel students with adjustment or academic problems or special academic interests
Teacher
Baltimore City Public Schools - 40 Hours/week
08.2021 - 08.2023
- Established and enforced rules for behavior and procedures for maintaining order among the students for whom I am responsible to ensure the safety and security of students and staff members
- Established clear objectives for all lessons, units, and projects, and communicate those objectives to students and teaching assistants
- Adapted evidence-based teaching methods and instructional materials to meet students' varying needs and interests
- Collaborated with other teachers and administrators in the development, evaluation, and revision of secondary school programs
Parcel Carrier
United States Postal Service - 60 Hours/week
04.2020 - 08.2021
- Obtained signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork
- Delivered mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Client Relations Specialist II
MD Department of Transportation - 40 Hours/week
09.2018 - 04.2020
- Evaluated information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses
- Coordinated and maintained internal office tracking systems for correspondence or follow-up actions
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
Inventory Control Quality Analyst
Amazon Fulfillment Center - 45 Hours/week
12.2017 - 12.2019
- Conferred or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications
- Examined shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy
Social Insurance Review Analyst
Social Security Administration - 40 Hours/week
09.2017 - 09.2019
- Interviewed and investigated applicants for public assistance to gather information pertinent to their applications
- Interpreted and explained information such as eligibility requirements, application details, payment methods, and applicants' legal rights
- Interviewed benefits recipients at specified intervals to certify their eligibility for continuing benefits
Education
MBA - Business Management
Strayer University
Washington, DC05.2013
B.S. - Business Management
Morgan State University
Baltimore, MD05.2008
Skills
- Leadership
- Strong interpersonal skills
- Action and results oriented
- Personal integrity
- Ability to maintain internal and external relationships
- SharePoint Data Systems
- Adobe Suite
- Microsoft Suite
- PowerPoint
- Excel
- Word
- CRM Software
- HRIS
Academiceducationandhonors
- MBA, 05/01/13, Strayer University, Global Campus, Business Management, 60, Honors Student
- B.S., 05/01/08, Morgan State University, Baltimore, MD, 21251, Business Management
Careerrelatedtraining
03/27/23, TEFL (Teaching English as a Foreign Language) Educator, 120 credit hours, International Association of Teachers of English as a Foreign Language
Careerrelatedskills
- Leadership
- Strong interpersonal skills
- Action and results oriented
- Personal integrity
- Ability to maintain internal and external relationships
- Software proficiency: SharePoint Data Systems, Adobe Suite, Microsoft Suite, PowerPoint, Excel, Word, CRM Software, HRIS
Volunteercommunityserviceandawards
- Homelessness Volunteer, My Brother’s Keeper, Baltimore, MD, 21229, Current, Dedicated volunteer at My Brother's Keeper, serving the homeless community by participating in various activities such as serving meals, distributing essential items, providing companionship, and engaging in outreach programs twice a month.
- Volunteer ESL Teacher, Working with Kids Program – Divino Nino, San Jose, Costa Rica, 11/01/23, Designed and delivered tailored English lessons, facilitated interactive learning activities, and collaborated with local staff to assess student progress and organize cultural exchange events for children from diverse backgrounds.
Qualifications Summary
- Strong Communication Skills
- Ability to work effectively in high-pressure and sensitive environments
- Experience in intelligence analysis
Timeline
Lead Teacher
St. Coletta of Greater Washington - 40 Hours/week
03.2024 - Current
Adult Basic Education ABE/GED Instructor
Baltimore City Community College - 12 Hours/week
08.2023 - 03.2024
Teacher
Baltimore City Public Schools - 40 Hours/week
08.2021 - 08.2023
Parcel Carrier
United States Postal Service - 60 Hours/week
04.2020 - 08.2021
Client Relations Specialist II
MD Department of Transportation - 40 Hours/week
09.2018 - 04.2020
Inventory Control Quality Analyst
Amazon Fulfillment Center - 45 Hours/week
12.2017 - 12.2019
Social Insurance Review Analyst
Social Security Administration - 40 Hours/week
09.2017 - 09.2019
B.S. - Business Management
Morgan State University
MBA - Business Management
Strayer University
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