Estefana Hernandez
CVS Pharmacy
Maricopa,AZ
10
years of professional experience
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Work History
Operations Manager
2 Years 11 Months- Monitored daily operations, ensuring compliance with company policies and procedures to maintain high standards.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
Store Manager
2 Years- Led team meetings to foster communication and align on store goals and initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Customer Service Representative
1 Year 1 Month- Provided exceptional customer support via phone and email, resolving inquiries and complaints efficiently.
- Assisted clients with product selection and service options, enhancing overall customer satisfaction.
- Managed scheduling of appointments for homecare services, optimizing resource allocation effectively.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Pharmacy Technician
1 Year- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Ensured compliance with safety regulations and pharmacy policies.
- Processed insurance claims, resolving discrepancies promptly.
- Provided exceptional customer service, addressing inquiries and concerns effectively.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Shift Lead
2 Years 11 Months- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma
Timeline
Operations Manager
CVS Pharmacy
09.2023 - CurrentRead More
Store Manager
CVS Pharmacy
09.2021 - 09.2023Read More
Customer Service Representative
Preferred Homecare
09.2020 - 10.2021Read More
Pharmacy Technician
Walgreens
09.2019 - 09.2020Read More
Shift Lead
Walgreens
10.2016 - 09.2019Read More
South Pointe High School
High School Diploma
Read More