Estefani Alonso

• Completed a comprehensive 16-week internship focused on mastering the ServiceNow Platform.

• Successfully finished courses covering Platform implementation, IT Service Management (ITSM), Application Development, Risk and Compliance. Developed practical skills in building functional applications using Service Portal, Flow Designer, and Studio.

• Built 1 Applications and 1 Service Portals, collaborating with team members, while completing ServiceNow courses: IT Service Management (ITSM) Fundamentals, ServiceNow Administrative Fundamentals (SNAF), ITSM Implementation, Scripting in ServiceNow Fundamentals, Service Portal Fundamentals, and Application Development Fundamentals

• Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
• Streamlined internal processes for increased efficiency in handling client requests and project management.
• Provided expert consultation to clients on various aspects of their business operations, offering tailored solutions based on their specific needs and goals.
• Trained new team members, sharing best practices and ensuring consistent service standards across the department.