Shanea Shamburger
Fort Walton Beach,United States
Summary
Motivated Air Force veteran with a profound interest in ServiceNow Administration and Development. Throughout my military career, I have acquired valuable skills in leadership, teamwork, and problem-solving. I am enthusiastic about applying these skills to the right company. I possess a strong foundation in leadership and management, and I am now striving to attain various certifications from ServiceNow. My passion lies in continuous learning, collaborating with diverse and talented teams, and making a significant impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow NextGen Extern
ServiceNow
05.2024 - Current
- Proficient in ServiceNow core applications: IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), Security Operations (SecOps).
- Experience with ServiceNow scripting: GlideScript, Business Rules, UI Policies, Client Scripts.
- Collaborated with cross-functional teams to gather requirements and deliver ServiceNow solutions.
- Led configuration and implementation of new ServiceNow applications and modules.
Maintenance Operations Supervisor
United States Air Force
05.2022 - 05.2024
- Oversaw the maintenance and repair operations related to weapons systems, equipment, and assets.
- Ensured that 50 weapons personnel were properly trained and equipped to conduct maintenance tasks effectively and safely.
- Developed and implemented maintenance plans, schedules, and procedures to optimize the utilization of resources and ensure the timely completion of maintenance tasks.
Account and Program Manager
United States Air Force
06.2020 - 05.2022
- Responsible for control, issue and upkeep of millions of dollars worth of armament maintenance support equipment, tools and support programs.
- Led section during an inspection and showcased programs in a way that they were noted 'excellent' by the inspector generals office.
- Managed electronic tools and thousand dollar database; performed 90 updates and 139 technical orders.
- Garnered 100% technical data inspection pass rate.
Aircraft Maintenance Technician
United States Air Force
05.2019 - 06.2020
- Accountable for aircraft weapons systems maintenance including regular scheduled inspections, repair, and servicing of aircraft and aircraft components to ensure their optimal performance and safety.
- Executed maintenance inspections and led multiple tasks teaching airmen on armament processes.
- Charged in-flight emergencies by isolating faults and eliminating unsafe conditions.
Education
Bachelor of Arts in Management -
American Public University
Online Coursework04.2024
Skills
- JavaScript
- Managing Workflow
- Web Development
- Problem Management
- ITIL Frameworks
- UI/UX Design
- ITSM
- Customer Service
- Database Administration
Certification
- ServiceNow Certified System Administrator; 2024
- ServiceNow Certified Application Developer (In Progress)
Accomplishments
- Professional of the Year; 2022
- Base Safety Award Winner; 2022
- Professional of the Quarter; 2020, 2021, 2022
- Wing Innovation Award Winner 2021
Clearance
Active DOD Secret Clearance
Timeline
ServiceNow NextGen Extern
ServiceNow
05.2024 - Current
Maintenance Operations Supervisor
United States Air Force
05.2022 - 05.2024
Account and Program Manager
United States Air Force
06.2020 - 05.2022
Aircraft Maintenance Technician
United States Air Force
05.2019 - 06.2020
Bachelor of Arts in Management -
American Public University
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