Estefani Arana
Moline,IL
Summary
Energetic and compassionate individual with natural ability to connect with people and provide exceptional service. Understanding of medical terminology and healthcare procedures, coupled with strong organizational and communication skills. Committed to enhancing patient satisfaction and contributing to positive healthcare experience.
Overview
9
9
years of professional experience
Work History
Patient Service Professional
Community Health Care Inc
Davenport, IA
02.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Customer Escalation Specialist
Group O Marketing
Milan, IL
10.2020 - 05.2023
- Advocated for customer needs and preferences, contributing to improved product offerings and service quality.
- Utilized advanced troubleshooting skills when resolving difficult cases, demonstrating resourcefulness and determination in achieving positive outcomes for customers.
- Mentored new Customer Escalation Specialists in company processes and escalation handling techniques, fostering a supportive work environment conducive to learning and growth.
- Provided exceptional support to clients experiencing high-stress situations, maintaining professionalism and empathy throughout interactions.
- Consistently exceeded personal performance goals while contributing positively to overall team metrics.
Sales Agent
Group O Marketing Solutions
Milan, IL
04.2016 - 10.2020
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
Associate of Arts - Business Administration And Management
Black Hawk College
Moline, IL05-2026
Skills
- HIPAA compliance
- Electronic health records
- Multitasking and organization
- Problem-solving
- Spanish fluency
- Administrative and office support
- Team collaboration
- Teamwork and collaboration
- Patient confidentiality and data security
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Professional
Community Health Care Inc
02.2024 - Current
Customer Escalation Specialist
Group O Marketing
10.2020 - 05.2023
Sales Agent
Group O Marketing Solutions
04.2016 - 10.2020
Associate of Arts - Business Administration And Management
Black Hawk College