ARIANA A. MEDINA
Bronx,NY
Summary
Bilingual patient access professional with 5+ years of experience supporting hospital and multi-specialty clinical operations. Strong expertise in patient registration, appointment scheduling, insurance verification, prior authorizations, and EMR systems. Proven ability to manage high-volume front desk workflows while delivering compassionate, compliant, and patient-centered care.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
6
6
years of professional experience
Work History
Patient Service Representative / New Patient Liaison
Motion Sports Medicine
New York, NY
09.2022 - Current
- Serve as primary patient access point for high-volume orthopedic practice
- Register patients and obtain accurate demographics, insurance, and medical history
- Schedule consultations and medical procedures; perform reminder and follow-up calls
- Answer high-volume phones, greet patients, and manage front desk operations
- Maintain strict patient confidentiality and comply with healthcare laws and organizational policies
- Treat patients with empathy, respect, and professionalism while coordinating quality care
- Greet and direct patients to examination rooms to support efficient patient flow
- Handle patient, provider calls, and incoming/outgoing faxes
- Obtain and process prior authorizations in Epic and Clinician EMR systems
- Managed patient inquiries and resolved issues, ensuring high levels of customer satisfaction.
- Developed patient education materials to promote understanding of services and treatment options available.
Receptionist
Lennart C. Belok Neurology
New York, NY
07.2022 - 09.2022
- Patient check-in, insurance verification, scheduling, referrals, and ECW EMR
- Managed patient scheduling using electronic health record systems to ensure efficient appointment flow.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Front Desk Lead Receptionist
14th Street Medical Arts
New York, NY
02.2020 - 07.2022
- Led patient access and scheduling operations in a multi-provider medical office
- Scheduled patient appointments and conducted reminder calls to reduce no-shows
- Obtained and verified patient demographics, insurance, and medical history
- Greeted and directed patients to examination rooms to maintain patient flow
- Handled patient calls, provider calls, referrals, and medical faxes
- Collected copayments and assisted with billing and coding processes
- Utilized Epic EMR and Microsoft Office systems
- Trained and mentored new staff, fostering a collaborative team environment.
Education
Certified Medical Assistant -
New York Medical Career & Training Center
The Bronx, NYHigh School Diploma -
Bronx Regional High School
New York Skills
- Patient Access & Registration
- Appointment Scheduling & Reminder Calls
- Insurance Verification
- Prior Authorizations
- Bilingual (English/Spanish)
- Epic, Athena, Clinician, ECW EMR
- HIPAA Compliance
- High-Volume Calls
- Microsoft Office
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Medical insurance
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Medical terminology
Timeline
Patient Service Representative / New Patient Liaison
Motion Sports Medicine
09.2022 - Current
Receptionist
Lennart C. Belok Neurology
07.2022 - 09.2022
Front Desk Lead Receptionist
14th Street Medical Arts
02.2020 - 07.2022
Certified Medical Assistant -
New York Medical Career & Training Center
High School Diploma -
Bronx Regional High School