Jade Caldwell
Nashville,TN
Summary
Healthcare administrative professional with 8+ years of experience in patient access, medical billing, insurance verification, revenue cycle support, and health information management. Recognized for delivering excellent patient service, maintaining HIPAA compliance, resolving billing issues, and improving workflow efficiency in fast-paced healthcare environments.
Overview
8
8
years of professional experience
Work History
Patient Liaison
Heritage Medical Associates
Nashville, TN
08.2024 - 10.2025
- Facilitated effective communication between patients and healthcare providers to enhance patient experience.
- Managed 50-75 patient inquiries and concerns, ensuring timely resolution and satisfaction.
- Verified patient insurance eligibility and entered patient information into the system.
- Developed educational materials to inform patients about services and procedures.
- Answered incoming calls, scheduled appointments, and filed medical records.
Patient Billing Representative
Athena Care
Murfreesboro, TN
04.2023 - 06.2024
- Managed patient billing inquiries, ensuring accurate and timely responses to account-related questions.
- Processed insurance claims using Athena Care's billing software, reducing claim rejections significantly.
- Supported patients' understanding of their bills by clarifying complex medical terminology and explaining charges compassionately.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Communicated with insurance providers to resolve denied claims and resubmitted them.
Medical Records Specialist
Ciox Health
Nashville, TN
08.2017 - 02.2023
- Directed the maintenance and security of electronic health records systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Processed medical records requests from outside providers in accordance with facility, state, and federal laws. Federal laws.
Education
Associate Degree - Pre-Nursing Studies
South College
Nashville06.2024
Graduate Certificate - Medical Assisting / Healthcare Administration
Kaplan Career Institute
Nashville, TN05.2011
Skills
- Patient Access & Registration
- Insurance Verification & Eligibility
- Patient Advocacy
- Patient Education
- Healthcare Coordination
- Care Navigation
- Customer service
- HIPAA Compliance
- Epic
- MEDITECH
- Allscripts
- Medical Records Management
Timeline
Patient Liaison
Heritage Medical Associates
08.2024 - 10.2025
Patient Billing Representative
Athena Care
04.2023 - 06.2024
Medical Records Specialist
Ciox Health
08.2017 - 02.2023
Associate Degree - Pre-Nursing Studies
South College
Graduate Certificate - Medical Assisting / Healthcare Administration
Kaplan Career Institute