Estefani Castellanos
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Bartender
Kiki On The River
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Hostess / Server/ Bartender/ Shift Supervisor
Hooters
01.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Hostess / Cocktail Server
94th Aero Squadron
07.2016 - 01.2019
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Communicated with guests to record orders and assess needs.
- Maintained accuracy and efficiency when processing sales transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06.2019
Skills
- Marketing and Sales
- Attending Multiple Customers
- Handling Difficult Customers
- Clear and Effective Communication
- Cash Handling and Management
- Credit and Cash Transactions
- Hospitality Service Expertise
Accomplishments
- Supervised team of 50 staff members.
- Promoted to Hooters Calendar
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bartender
Kiki On The River
01.2022 - Current
Hostess / Server/ Bartender/ Shift Supervisor
Hooters
01.2020 - Current
Hostess / Cocktail Server
94th Aero Squadron
07.2016 - 01.2019
High School Diploma -
Coral Gables Senior High School
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