Estefani Euceda Vasquez
Glen Cove,NY
Summary
. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Also I'm a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Crew Trainer
McDonald's
Glen Cove, New York
08.2022 - Current
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Coordinated with management to identify training needs and opportunities.
- Utilized feedback to continuously improve training methods and content.
- Encouraged open communication between trainees and management throughout the learning process.
- Assisted management in developing strategies to improve customer service standards.
Crew Member
Dunkin' Donuts
Glen Cove, New York
05.2020 - 08.2023
- Scrubbed and polished counters to remove debris and food.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Resolved customer complaints in a professional manner.
- Served food quickly for positive guest experiences.
- Packed fast food products in approved containers, cups, and bags.
- Assembled and served meals according to specific guest requirements.
Education
High School Diploma -
Glen Cove High School
New York, NY06-2022
Some College (No Degree) - Medical Assistance
Nassau Community College
Garden City, NYSkills
- Cleaning and sanitation
- Quality assurance controls
- Team leadership
- Active listening
- Training tools and resources
- Verbal and written communication
- Role modeling
- Multitasking and organization
- Team collaboration
- Employee training
- Cash handling
- Customer service
- POS systems
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Crew Trainer
McDonald's
08.2022 - Current
Crew Member
Dunkin' Donuts
05.2020 - 08.2023
High School Diploma -
Glen Cove High School
Some College (No Degree) - Medical Assistance
Nassau Community College