Estefani Morales Perez

Communicated with patients to clarify financial assistance options and establish payment plans.

• Assist patients , providers , health care representatives with their billing inquiries
• Coordinate with other internal teams to streamline our billing process
• Addressed and resolved billing disputes with patients and providers to ensure accurate account reconciliation.
• Keep track of any recurrent issues to share with team management
• Respond to emails from providers and patients

• Resolved customer complaints, enhancing satisfaction through effective communication and problem-solving.
• Educated customers on features and benefits of card products, facilitating informed purchasing decisions.
• Maintained detailed records of customer interactions for future reference.
• Trained new staff on customer service protocols and company policies, ensuring consistent service delivery.