Estefania Barcelo
Sahuarita,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Security
C3 Customer Contact Channels
09.2016 - 11.2016
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Conducted regular patrols of critical areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
Customer Service Representative
Expert Global Solutions Inc.
04.2015 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Responsible for customer services to clients and medical professionals such as Dr. office personnel and Pharmacists.
Customer Service Cashier
The UPS Store Inc.
06.2014 - 01.2015
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about shipping and packaging as well as assisted customers with copies and fax services.
Corporate Intern
Arizona Daily Star
08.2006 - 05.2010
- Four-year internship program where I supervised four other interns.
- Responsible for the distribution of papers to the executives, library distribution, and data entry.
- Cataloged books for the library, wrote letters to the editor, answered phones, and assisted in ongoing projects for the editor's assistant.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH12.2024
Associate of Arts - Justice Administration
Pima Community College
Tucson, AZ05.2014
High School Diploma -
San Miguel High School
Tucson, AZ05.2010
Skills
- Strong English and Spanish Language Skills
- Time Management
- Data Entry
- Organizational Efficiency
- Client Service and Support
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Security
C3 Customer Contact Channels
09.2016 - 11.2016
Customer Service Representative
Expert Global Solutions Inc.
04.2015 - 08.2015
Customer Service Cashier
The UPS Store Inc.
06.2014 - 01.2015
Corporate Intern
Arizona Daily Star
08.2006 - 05.2010
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Associate of Arts - Justice Administration
Pima Community College
High School Diploma -
San Miguel High School
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