Estefania Carranza
Margate,FL
Summary
Proven to enhance customer loyalty and streamline operations at Jonathan Reed Uniforms, I excel in multitasking and problem-solving, ensuring efficient workload management. With expertise in computer applications and a knack for fostering team collaboration, I've significantly expedited project completion times, embodying a proactive and results-driven approach.
Overview
2
2
years of professional experience
Work History
Assistant
Jonathan Reed Uniforms
09.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Assisted manager in all aspects of business operations.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Costumer Service Cashier
Arepasmania
09.2022 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Cashier
Expresso Yourself
06.2022 - 09.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
No Degree - Paralegal Studies
Santa Fe College
Gainesville, FL08.2024
High School Diploma -
Coral Springs High School
Coral Springs, FL05.2022
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Support Services
- Administrative tasks
- Data Entry
- Workload Management
- Multitasking
- Organizational Skills
- Problem-Solving
- Documentation and Recordkeeping
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant
Jonathan Reed Uniforms
09.2023 - Current
Costumer Service Cashier
Arepasmania
09.2022 - 07.2024
Customer Service Cashier
Expresso Yourself
06.2022 - 09.2022
No Degree - Paralegal Studies
Santa Fe College
High School Diploma -
Coral Springs High School
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