Hi, I’m
Estefania De La Oliva
Miami,FL
Summary
Goal-oriented individual looking to work alongside a great team. Some goals are to grow with the company and further enhance skills in sales, service or animal care. Highly reliable, self-motivated, and passionate. Extremely interested in gaining more experience in the field of business. Skilled in building customer relationships and understanding customer needs.
Overview
6
years of professional experience
1
Certification
Work History
Yao Animal Hospital
Veterinary Technician
10.2022 - Current
Job overview
- Assisting veterinarians with physical exams, wellness, and hospital care.
- Determining patient's medical history. Accurately perform laboratory tests and X-rays.
- Preparing patients for surgery and providing nursing care to hospitalized and post–operative patients.
- Knowledge of administering medications and vaccinations. Assist in dental procedures.
- Public relations assistant.
The Veterinary Center At Hunter's Crossing
Veterinary Receptionist
10.2021 - 01.2022
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians
- Built relationships with customers to encourage repeat business.
- Entered data from pet records and office visits into computer system
- Managed multi-line phone system and pleasantly greeted patients
Animal Vet Clinic
Veterinary Receptionist/Assistant
03.2021 - 09.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed over 50 phone calls per day.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Court Of Heros Sports Bar
Bartender
01.2019 - 04.2020
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Achieve excellent customer service, while consistently meeting the bar's sales goals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Gold Room Nightclub
Bartender
10.2018 - 02.2020
Job overview
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Charming Charlie
Sales Associate
10.2017 - 02.2018
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
ST. PETERSBURG COLLEGESt. Petersburg, FL
Associate of Science from Veterinary Technology
2024
Miami Dade CollegeMiami, FL
Bachelor of Science from Business
2024
Santa Fe CollegeGainesville, FL
Associate of Applied Science from Animal Science
2022
Skills
- Bilingual
- Time management
- Dependable and Hardworking
- Money handling
- High-Volume Environments
- Energetic and Outgoing
- Social Media Management
- Customer Service
- Computer literate
Affiliations
Phi Sigma Sigma Sorority, INC. - Barry University - ALUMNI
- A philanthropic organization that focused on college readiness and success.
- Executive Council member.
- Head of Public Relations. Tasks consisted of communicating with others, assisting in setting up events and fundraisers, and professionally running the organization's social media platforms.
- We organized multiple charity events and fundraisers to raise money and supplies for schools in need.
- Volunteered at Miami Marathon.
Certification
- Pet First Aid & CPR, Pet Pro Hero - 2018 - Present
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Veterinary Technician
Yao Animal Hospital
10.2022 - Current
Veterinary Receptionist
The Veterinary Center At Hunter's Crossing
10.2021 - 01.2022
Veterinary Receptionist/Assistant
Animal Vet Clinic
03.2021 - 09.2021
Bartender
Court Of Heros Sports Bar
01.2019 - 04.2020
Bartender
Gold Room Nightclub
10.2018 - 02.2020
Sales Associate
Charming Charlie
10.2017 - 02.2018
ST. PETERSBURG COLLEGE
Associate of Science from Veterinary Technology
Miami Dade College
Bachelor of Science from Business
Santa Fe College
Associate of Applied Science from Animal Science
- Pet First Aid & CPR, Pet Pro Hero - 2018 - Present
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