Estefania Esquivel Balcasar
San Antonio,TX
Summary
Detail-oriented Certified Pharmacy Technician candidate with hands-on experience in prescription processing, insurance verification, and inventory management. Demonstrates strong skills in maintaining HIPAA compliance and ensuring patient confidentiality. Thrives in fast-paced environments while delivering accurate and efficient service as a collaborative team member.
Overview
10
10
years of professional experience
Work History
Part Time Delivery Driver
DoorDash
San Antonio, TX
09.2022 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Facility Staff Member
Let’s Play Soccer
San Antonio, TX, TX
09.2024 - 05.2026
- Maintained cleanliness and organization of facilities during soccer events.
- Assisted in setting up and dismantling equipment for practices and games.
- Supported staff in managing player check-ins and registrations.
- Addressed maintenance issues promptly to enhance user experience.
- Researched new technologies that could improve operational efficiencies within the organization.
- Collaborated with team members on market research initiatives.
- Designed promotional materials to support product launches and events.
- Supported team in organizing and executing marketing events and outreach efforts.
- Maintained project timelines and coordinated tasks among team members.
Pharmacy Technician
Right Away Pharmacy
San Antonio, TX, Tx
08.2025 - 01.2026
- Prepared and dispensed medications accurately for diverse patient needs.
- Assisted pharmacists in verifying prescription orders and drug interactions.
- Educated patients on medication usage and potential side effects.
- Interpreted and processed medication orders under supervision of pharmacist.
- Maintained inventory levels and organized stock to ensure availability.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Customer Care Representative
StarTeks Inc
San Antonio, TX
06.2019 - 08.2022
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Referred unresolved customer grievances to designated departments for further investigation
- Analyzed data from customer feedback surveys to develop strategies for improved service delivery
- Provided guidance on account management, payment processing, order tracking, return policy
- Compiled detailed reports on customer feedback, trends, and suggestions for improvement
Cashier
Walmart
San Antonio, US
10.2016 - 07.2019
- Delivered exceptional customer service while promoting loyalty programs, enhancing customer engagement and driving sales.
- Greeted customers and addressed inquiries about products and services to enhance shopping experience.
- Processed customer transactions by issuing receipts, refunds, and change accurately at the point of sale.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Verified cash drawer balance at the beginning of each shift to ensure accuracy and maintain proper change levels.
- Maintained cleanliness of checkout area, ensuring a welcoming environment for customers.
- Conducted regular surveillance of store premises to identify and report any suspicious behavior in accordance with loss prevention policies.
Education
High School Diploma -
Churchill High School
San antonioCertified Pharmacy Technician - Pharmacy Technician
The College of Health Care Professions
San Antonio, TX, TxSkills
- Customer Service
- Attention to detail
- Prescription Processing
- Medication Dispensing
- Pharmacy Calculations
- Drug Classification Knowledge
- Medication Inventory Management
- Prescription Data Entry
- Insurance Claim Processing
- Prior Authorization Assistance
- Medication Labeling
- HIPAA Compliance
- Patient Confidentiality
- Medication Storage and Handling
- Problem-solving skills
Affiliations
- Volunteering Dallas Sports Commission
- United We Dream Volunteer
- FIFA 2026 World Cup volunteer
- Red Cross Volunteer
Languages
- Spanish
- English
Timeline
Pharmacy Technician
Right Away Pharmacy
08.2025 - 01.2026
Facility Staff Member
Let’s Play Soccer
09.2024 - 05.2026
Part Time Delivery Driver
DoorDash
09.2022 - Current
Customer Care Representative
StarTeks Inc
06.2019 - 08.2022
Cashier
Walmart
10.2016 - 07.2019
High School Diploma -
Churchill High School
Certified Pharmacy Technician - Pharmacy Technician
The College of Health Care Professions