Mark Ready

• Maintained accurate records of deliveries, including any special instructions
• Performed routine vehicle inspections
• Maintained a clean safe driving record throughout employment tenure

• Break fix technician
• Excellent communication and customer service skills
• Duties were traveling to a variety of business's, school's and residential sites around the Central Fl area
• Over24 years in field service
• Provided on-site technical support and troubleshooting for clients Dell, HP and Lenovo in the field
• Collaborated with cross-functional teams to ensure successful project completion within designated timelines
• Developed and maintained strong relationships with clients, ensuring customer satisfaction throughout the project lifecycle
• Managed inventory of equipment and spare parts, optimizing availability while minimizing costs
• Detailed documenting of work performed, including findings, recommendations, and next steps
• Trained new team members on equipment repair procedures, and safety guidelines

Starting with Banctec Service Corp in October1999 as a Field Tech. I worked for Banctec10 years before they sold their I.T.M.S Division through a seamless transition to World Wide Tech Services in January of 2009

Moving accounts, managers, and technicians with no disruption of service.

• Provided on-site technical support and troubleshooting for clients in the field
• Performed equipment installations, maintenance, and repairs according to client specifications
• Collaborated with cross-functional teams to ensure successful project completion within designated timelines
• Developed and maintained strong relationships with clients, ensuring customer satisfaction throughout the project lifecycle
• Managed inventory of equipment and spare parts, optimizing availability while minimizing costs
• Trained new team members on equipment operation, maintenance procedures, and safety guidelines