Estefania Macal
Los Angeles,California
Summary
Organized scheduling coordinator with proactive attitude regarding production scheduling coordination. Several years of experience in production and materials management. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Cedars Sinai Medical Center Admissions
Beverly Hills
04.2023 - Current
- Maintained adherence to scheduling guidelines across various specialty departments
- Maintained accurate and organized patient records by securely attaching referrals and authorizations to the appropriate charts.
- Managed the scheduling of approximately 70-80 patients daily
- Managed and optimized agents' work flow for maximum productivity
- Provided assistance to agents requiring support.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Provided support in resolving scheduling conflicts between patients.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
Patient Services Representative II
Cedars SInai Dermatology Department
Beverly Hills
11.2021 - 04.2023
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
- Managed the registration process for new patients while efficiently scheduling their appointments
- Monitored daily clinic schedules following scheduling protocol.
- Skilled in the utilization of Epic EHR program.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Participated in team meetings to discuss new initiatives or process improvements.
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Entered new patient demographics into database system accurately and efficiently.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
Front Desk / Medical Assistant
Concierge Healthcare Partners - Dr Ersno Eromo
11.2020 - 01.2021
- Ensured smooth patient flow through effective check-in and check-out processes
- Maintained accurate records of newly registered patients and efficiently organized their initial appointments
- Worked closely alongside assigned physician and scribe
- Recorded accurate medical records for patients.
- Responded to patient inquiries regarding insurance coverage and billing matters.
- Provided administrative support to medical staff, including scheduling appointments and managing patient records.
Patient Coordinator
Beverly Hills Cancer Center/ Optima Diagnostic Imaging
Beverly Hills
06.2019 - 07.2020
- Efficiently scheduled patients' internal appointments based on orders, showcasing strong organizational skills.
- Maintained streamlined process for tracking and coordinating external referrals effectively.
- Requested and obtained all necessary authorizations before scheduling appointments
- Coordinated scheduling and resolved conflicts with assigned physicians
- Ensured adherence to scheduling protocol by monitoring daily clinic schedules.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Conducted research on health plan benefits to determine eligibility criteria for services.
Patient Registration Representative/Admitting Department
Presbyterian Intercommunity Hospital Downey - PIH DOWNEY
12.2018 - 04.2019
- Managed patient registration and admissions process.
- Maintained a high level of data accuracy while inputting patient information into computer system
- Obtained, organized, and verified pre-registration patients' charts including orders, authorizations, and eligibility information.
- Knowledgeable with Medicare part A and B, Medicare Advantage, Managed Care
- Greeted patients and answered questions regarding registration process.
- Updated patient information in database regularly to ensure accuracy of records.
- Knowledgeable with SRIS (Scheduling Radiology Information System).
Scheduling Coordinator
United Medical Imaging
01.2017 - 02.2018
- Provided courteous and efficient telephone assistance
- Directed calls to the appropriate staff members for enhanced efficiency
- Managed the scheduling of Radiology appointments for diverse imaging tests such as MRIs, CT Scans, Ultrasounds, Mammograms and Xrays
- Proficient in the use of RIS (Radiology Information System) and PACS Imaging.
- Familiar with the functionality of Electronic Medical Records and Electronic Health Records.
Front Desk Clerk, Scheduling Coordinator
Renaissance Imaging Center
11.2015 - 12.2016
- Admitted patients to medical facility
- Managed scheduling of Radiology appointments for a range of diagnostic procedures such as MRI, CT Scans, Ultrasounds, Mammograms, and X-rays.
- Managed RIS and PACS Imaging proficiently
- Optimized data organization by effectively utilizing electronic medical records and health records.
- Welcomed and assisted customers during check-in and check-out procedures upon arrival.
Information Technology Support
United Medical Imaging Healthcare Inc.
09.2012 - 11.2015
- Implemented software upgrades on application servers
- Ensured adherence to information assurance policies, principles, and practices in the delivery of enterprise, data, and network services
- Ensured Information Assurance compliance by installing Information Assurance Vulnerability Alerts (IAVAs) on network elements, encryption devices, operating systems, and application servers.
- Maintained knowledge of advances in information technology systems and applications.
Education
MA: Medical Assistant -
Everest College
01.2011
California State High School Diploma -
Los Angeles Senior High
01.2005
Skills
- Mosaiq Healthcare System
- NextGen Healthcare System
- RIS Healthcare System
- EHR EMR System
- Quality Assurance
- Information Management
- Data Entry
- Problem-Solving
- Phone inquiries
- Referral Coordination
- Communication skills
- Bilingual
- Medical Terminology
- Strong Work Ethic
Medicalprofile
SRIS, RIS, CARESTREAM, CARESTREAM PACS, EPIC, Cisco FInesse, Jabber, Co pays, Deductibles, Payment plans, Managed Care PPO/HMO, Medi-Cal, Medicare, Regulation Knowledgeable, ethics and Professionalism, Analyze, Spell Medical terms, prefixes, Suffixes and Root Words
Languages
- English
- Spanish
Timeline
Patient Access Representative
Cedars Sinai Medical Center Admissions
04.2023 - Current
Patient Services Representative II
Cedars SInai Dermatology Department
11.2021 - 04.2023
Front Desk / Medical Assistant
Concierge Healthcare Partners - Dr Ersno Eromo
11.2020 - 01.2021
Patient Coordinator
Beverly Hills Cancer Center/ Optima Diagnostic Imaging
06.2019 - 07.2020
Patient Registration Representative/Admitting Department
Presbyterian Intercommunity Hospital Downey - PIH DOWNEY
12.2018 - 04.2019
Scheduling Coordinator
United Medical Imaging
01.2017 - 02.2018
Front Desk Clerk, Scheduling Coordinator
Renaissance Imaging Center
11.2015 - 12.2016
Information Technology Support
United Medical Imaging Healthcare Inc.
09.2012 - 11.2015
MA: Medical Assistant -
Everest College
California State High School Diploma -
Los Angeles Senior High
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