ESTEFANIA MERLOS HERRERA
DEL VALLE,UNITED STATES
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
PASSENGER SERVICE AGENT
Prospect Airport Services
01.2025 - Current
- Provided wheelchair support, enhancing passenger mobility and satisfaction.
- Assisted passengers with special needs, ensuring seamless airport navigation.
- Facilitated efficient boarding processes, improving overall travel experience.
- Assisted passengers with special needs, resolved travel concerns, and coordinated with flight crews to ensure smooth boarding operations.
- Streamlined check-in processes and reduced wait times through efficient documentation handling and proactive queue management.
ASSISTANT STORE MANAGER
Dollar General
04.2024 - 01.2025
- Managed daily operations, enhancing store efficiency and customer satisfaction.
- Trained and supervised team, improving staff performance and engagement.
- Optimized inventory control, reducing stock discrepancies and waste.
- Resolved customer issues promptly, boosting loyalty and repeat business.
CASHIER
Jds supermarket
08.2021 - 06.2023
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Managed cash drawer with accuracy, ensuring daily balances matched with no discrepancies.
- Assisted in training new cashiers, fostering a collaborative and supportive team environment.
- Processed transactions accurately while maintaining exceptional customer service standards, managed cash handling, and resolved customer inquiries efficiently.
Education
HIGH SCHOOL DIPLOMA - undefined
Del Valle High school
Del Valle05.2022
PHLEBOTOMIST - undefined
Austin Community College District
05.2022
Skills
- Team Leadership
- Time Management
- Customer Relationship
- Problem Solving
- Customer Engagement
- Cash Handling
- Customer service
Languages
Spanish
Timeline
PASSENGER SERVICE AGENT
Prospect Airport Services
01.2025 - Current
ASSISTANT STORE MANAGER
Dollar General
04.2024 - 01.2025
CASHIER
Jds supermarket
08.2021 - 06.2023
HIGH SCHOOL DIPLOMA - undefined
Del Valle High school
PHLEBOTOMIST - undefined
Austin Community College District
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