Shania Singh
Queens,NY
Summary
Experienced receptionist focused on delivering exceptional customer service and maintaining administrative efficiency. Skilled in providing clerical support and interacting effectively with the public. Proficient in Microsoft Office Suite, including Excel. Adept at calendar management and scheduling. Known for clear and concise communication skills, ensuring accurate relay of information.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Fenix Logistics
2024.04 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Babysitting
Julia Nasser
2023.06 - 2023.10
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Engaged in summer activities that the child was interested in to form a connecting bond.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
Front Desk Assistant
VIP Daycare II
2020.09 - 2021.08
- Greeted guests at the front desk while managing the check-in process
- Answered multiline phone system to respond to inquiries and transferred calls
- Maintained files and records by implementing effective filling systems that boosted efficiency and organization
- Processed and distributed mail and forms to classrooms
Front Desk Receptionist Volunteer
Revival Times Assembly
2016.06 - 2021.08
- Received and responded to customer requests via emails, telephone calls, and in-person interactions
- Assisted with special events such as Vacation Bible School to coordinate resource spaces and schedules
- Greeted guests with directions and friendly conversations
- Created an engaging environment to foster a sense of belonging for participants.
Education
Associates - Psychological
Borough of Manhattan Community College
Manhattan, NYHigh School Diploma -
Voyages Prep South Queens
Queens, NY12.2022
Skills
- Microsoft Office
- Scheduling/Coordinating
- Web and tech-savvy
- Organization
- Problem-solving
- Time management
- Team work
- Team leadership
- Adaptability
- Communication
Timeline
Passenger Service Agent
Fenix Logistics
2024.04 - Current
Babysitting
Julia Nasser
2023.06 - 2023.10
Front Desk Assistant
VIP Daycare II
2020.09 - 2021.08
Front Desk Receptionist Volunteer
Revival Times Assembly
2016.06 - 2021.08
Associates - Psychological
Borough of Manhattan Community College
High School Diploma -
Voyages Prep South Queens
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