JOSHUA BARMAN
Queens,USA
Summary
Results-driven professional experienced in fast-paced environments. Skilled in managing multiple responsibilities with accuracy and delivering exceptional service. Strong problem-solving and communication abilities enable quick adaptation to ensure positive outcomes. Committed to reliability and continuous improvement.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
JFK International Airport
Jamaica, New York
08.2025 - Current
- Coordinated boarding procedures to ensure timely departures.
- Resolved passenger inquiries and complaints effectively.
- Resolved customer complaints professionally, ensuring satisfactory solutions and enhancing passenger experience.
- Assisted passengers with check-in processes and baggage handling.
- Managed passenger seating arrangements for optimal comfort.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircraft.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Provided information on flight schedules and gate changes.
- Collaborated with airline staff to maintain safety protocols.
- Facilitated customer reservations, cancellations, and flight rebookings.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Weighed passenger luggage to ensure compliance with airline regulations.
- Assessed passengers' needs and abilities to deploy correct mobility equipment.
- Trained new staff on customer service standards and procedures.
- Oversaw employee work schedules and delegated daily assignments.
- Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
Sales Associate
V.I.M
Jamaica, United States
05.2020 - Current
- Developed and implemented sales strategies that contributed to revenue growth.
- Led daily sales floor operations and ensured optimal product placement.
- Trained and mentored new sales associates to enhance customer service skills.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Resolved customer inquiries and complaints with effective communication skills.
- Managed inventory levels and coordinated timely restocking to maintain product availability.
- Analyzed sales trends to inform product selection and merchandising strategies.
- Collaborated with marketing team to execute promotional events effectively.
- Created reports on customer service, sales activities, and inventory levels.
- Maintained accurate records of all sales transactions using a POS system.
- Utilized various software applications to process orders efficiently.
- Developed staff schedules to align with peak customer traffic times.
- Supervised staff in the daily operations of the store.
- Achieved company growth and brand development through market expansion and sales.
Volunteer
Nye Muslim Center - Masjid 'eesa Ibn Maryam
Hollis, United States
01.2024 - 12.2024
- Coordinated volunteer schedules to ensure adequate support during activities.
- Supported fundraising efforts that enabled community programs and initiatives.
- Organized community events to promote cultural awareness and engagement.
- Assisted with preparation, setup, and breakdown of community events to ensure smooth operations.
- Collaborated with team members to improve program offerings and participant experiences.
- Collaborated with other volunteers to create a positive work environment.
- Provided support to community members through various outreach activities.
- Supported daily operations by greeting visitors and providing information.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Guided and supported fellow volunteers to ensure effective shifts and positive engagement.
Education
High School Diploma -
Pathway of Graduation
Jamaica, NY, USA07-2021
Skills
- Event coordination
- Flexible and adaptable
- Customer service
- Complaint resolution
- Networking
- Brand Promotion
- Inventory Management
- Time management
- Multitasking abilities
- Organizational skills
- Excellent communication
- Microsoft Office
- Microsoft Word
- Problem-solving
- Team collaboration
- Self-discipline
- Positive attitude
Timeline
Passenger Service Agent
JFK International Airport
08.2025 - Current
Volunteer
Nye Muslim Center - Masjid 'eesa Ibn Maryam
01.2024 - 12.2024
Sales Associate
V.I.M
05.2020 - Current
High School Diploma -
Pathway of Graduation