Carlos Enrique Lopez Abreu
Miami
Summary
Dynamic and versatile professional with over four years of experience in logistics, customer service, and passenger assistance across the beauty and airline industries. Proven ability to adapt quickly, lead in high-pressure environments, and deliver exceptional service. Strong background in inventory management, billing, sales, and team coordination. Currently serving as a gate leader and counter agent at Copa Airlines, with a passion for growth and continuous learning.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Triangle Services Of Florida Inc
Miami
03.2024 - Current
- Copa Airlines
- Passenger service agent
- Provide front-line service to passengers at check-in and boarding.
- Lead gate operations to ensure timely and organized boarding processes.
- Resolve issues efficiently while maintaining a positive passenger experience.
- Coordinate with flight crew and ramp agents for smooth turnaround operations.
- Recognized for teamwork, reliability, and leadership under pressure.
Indoor Cycling Instructor
Mixed Cycling Arts
Miami
01.2024 - Current
- Led group cycling classes focused on endurance, strength, and motivation.
- Created personalized routines to enhance participant performance and engagement.
- Promoted healthy lifestyle habits and built strong client relationships.
Front Desk Receptionist
European Beauty Concepts
Miami
07.2021 - 03.2024
- Coordinated company events with venues and advised staff of pertinent details.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
Order Processing and Sales Associate
European Beauty Concepts
Miami
07.2021 - 03.2024
- Computed purchases and received and processed cash or credit payment.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Used technology resources to assist customers in locating and selecting items.
Warehouse & Inventory Associate
European Beauty Concepts
Miami
05.2021 - 03.2024
- Collaborated with sales and operations teams to align inventory levels with demand.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Negotiated with vendors to secure best pricing and terms for inventory purchases.
Education
High School Diploma -
Eduardo García Delgado
Cuba 11-2020
Associate of Arts - Veterinary Science
Miami Dade College
Miami, FLSkills
- Inventory management
- Order processing (online & in-store)
- Sales and customer service
- Cash handling and billing
- Retail operations
- Promotion and product upselling
- Front desk coordination
- Shipping and receiving
- Warehouse operations
- Team leadership and support
- Gate coordination (boarding process)
- Airline passenger service
- Problem-solving under pressure
- Fast learner with strong adaptability
- Bilingual communication (Spanish / English)
- Teamwork and collaboration
- Time management and multitasking
- Administrative support
- Client-facing communication
Timeline
Passenger Service Agent
Triangle Services Of Florida Inc
03.2024 - Current
Indoor Cycling Instructor
Mixed Cycling Arts
01.2024 - Current
Front Desk Receptionist
European Beauty Concepts
07.2021 - 03.2024
Order Processing and Sales Associate
European Beauty Concepts
07.2021 - 03.2024
Warehouse & Inventory Associate
European Beauty Concepts
05.2021 - 03.2024
High School Diploma -
Eduardo García Delgado
Associate of Arts - Veterinary Science
Miami Dade College