ESTEFANIA RODRIGUEZ
Calexico,USA
Summary
Bilingual Case Manager with 3 years of experience in patient care and medical administration, and 6 years of caregiving. Skilled in managing medical histories and prescriptions, with the ability to thrive in a fast-paced environment. Proficient at multitasking and handling high volumes of calls and patients. known for attention to detail and enhancing patient outcomes through effective coordination and support.
Overview
10
10
years of professional experience
Work History
Adult Caregiver
Gallegos Family
Calexico, CA
09.2023 - Current
- Assisted patient with dementia with daily living skills including grooming, bathing, dressing, meal preparation and feeding.
- Monitored client's vital signs such as blood pressure and pulse rate.
- Maintained detailed records of client's health information including medication administration logs.
Babysitter
Flores Family
Calexico, CA
01.2021 - 08.2023
- Assisting with meals, snacks, and bedtime routines for the children.
- Fostered bilingual development through engaging in age-appropriate activities like reading stories or playing games.
- Administering medication when needed according to parent instructions.
- Helping older children with homework assignments as directed by parents.
Case Management Assistant
Innercare
El Centro, California
01.2019 - 07.2020
- Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
- Provided support services such as assessment, information and referral, advocacy, crisis intervention, and follow-up services.
- Developed relationships with other social service providers to coordinate client care.
- Monitored progress of clients through regular contact with them or family members.
- Assist patients with health related need including housing condition,food/nutrition. Transportation and follow-ups.
Medical Case Manager
Innercare
Calexico
05.2015 - 07.2016
- Worked as a Medical Assistant/Case Manager for a psychiatrist for behavioral health, as well as for other physicians, with patients' medical histories. Called pharmacists and patients to manage prescription follow-ups.
- Making appointments, maintaining schedules, billing, and filling out insurance forms.
- Record vital signs and update patients' records.
- Giving patients a mental health screening questionnaire (GAD, PHQ-9), and ordering labs as instructed by the provider.
- Provided crisis intervention services when necessary.
Medical Assistant Volunteer
Imperial Physical Therapy
Calexico
01.2015 - 05.2015
- Provided administrative support to medical staff, including scheduling appointments and maintaining records.
- Answered phone calls promptly and professionally while providing information to callers regarding services offered at the clinic. Maintained confidentiality of all patient information in compliance with HIPAA regulations.
- Maintained confidentiality of all patient information in compliance with HIPAA regulations.
Education
Psychology -
San Diego State University
San Diego, CA05.2019
Clinical Medical Assistant -
El Centro Union Adult School- Boston Reed
El Centro, CA10.2014
Associates in Arts in Behavioral Science -
Imperial Valley College
Imperial Valley, CA05.2014
Skills
- Fluent in English and Spanish
- Types 45 WPM
- Medical History Management
- Healthcare Administration
- Basic Life Support (BLS)
- Medical Assistant - front/back office experience
- Inbound call management
Timeline
Adult Caregiver
Gallegos Family
09.2023 - Current
Babysitter
Flores Family
01.2021 - 08.2023
Case Management Assistant
Innercare
01.2019 - 07.2020
Medical Case Manager
Innercare
05.2015 - 07.2016
Medical Assistant Volunteer
Imperial Physical Therapy
01.2015 - 05.2015
Psychology -
San Diego State University
Clinical Medical Assistant -
El Centro Union Adult School- Boston Reed
Associates in Arts in Behavioral Science -
Imperial Valley College
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