Estefania Santiago
9303 Woodfair Dr, Houston
Summary
Proven leader and effective communicator, adept at fostering teamwork and collaboration. At Siempre Wic Stores, I enhanced customer relations and streamlined operations, demonstrating exceptional problem-solving and computer skills. My ability to remain calm under pressure and prioritize tasks effectively has consistently driven positive outcomes, making me a valuable asset to any team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Housekeeper
Memorial Hermann Memorial City Medical Center
05.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
Everything
Memorial Herman
03.2024 - 05.2024
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Everything
Grocery Services
03.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant Manager
Siempre Wic Stores
05.2020 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Everything
Taco Bell
03.2016 - 04.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Everything
Game On
04.2016 - 11.2016
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Taking Care of the Orderly
Humane Health Care
03.2014 - 04.2016
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Delivered meals and snacks to patients in accordance with dietary requirements.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
- Helped patients complete activities of daily living.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Assisted doctors with preparation of medical equipment for smooth and efficient surgeries.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Responded to emergency situations to help with lifting and transporting patients.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Cleaned, sanitized and moved hospital equipment.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
Answering Phones
America Family Law Center
02.2014 - 03.2014
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Provided backup support to receptionist duties as needed, including answering phones and directing calls appropriately.
- Supported reception by answering phones and greeting or escorting visitors.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
Everything
Fiesta Market
01.2013 - 02.2014
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
GED -
University of Houston
Houston, TX04.2021
GED -
Sharpstown High School
Houston, TX05.2016
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Computer Skills
- Multitasking
- Multitasking Abilities
- Customer Relations
- Critical Thinking
- Decision-Making
- Calm Under Pressure
- Active Listening
- Data Entry
- Flexible and Adaptable
- Dependable and Responsible
- Microsoft Office
- Attention to Detail
- Organizational Skills
- Excellent Communication
languages
Spanish
Native or Bilingual
English
Native or Bilingual
Contact
Houston, TX 77036
Education
Houston, TX,Houston, TX
Timeline
Housekeeper
Memorial Hermann Memorial City Medical Center
05.2024 - Current
Everything
Memorial Herman
03.2024 - 05.2024
Everything
Grocery Services
03.2023 - 04.2024
Assistant Manager
Siempre Wic Stores
05.2020 - 02.2022
Everything
Game On
04.2016 - 11.2016
Everything
Taco Bell
03.2016 - 04.2017
Taking Care of the Orderly
Humane Health Care
03.2014 - 04.2016
Answering Phones
America Family Law Center
02.2014 - 03.2014
Everything
Fiesta Market
01.2013 - 02.2014
GED -
University of Houston
GED -
Sharpstown High School
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