Estefania Santiesteban

As a Medical Scribe for a nephrology practice, I provided vital support to various nephrology partners in documenting patient encounters, maintaining medical records, and ensuring efficient clinical operations. My responsibilities included acccurately documenting patient medical histories, physical examinations, procedures performed, treatment plans, and other relevant information in the electronic health record (EHR) system. Assisting the nephrologist during patient consultations by gathering pertinent patient information and maintaining professionalism and confidentiality throughout interactions. Organizing and maintaining patient charts, laboratory results, imaging reports, and other medical documentation to ensure completeness, accuracy, and compliance with regulatory standards. Demonstrating proficiency in nephrology-specific medical terminology, including renal anatomy and physiology, kidney diseases, diagnostic tests, and treatment modalities. Collaborating effectively with other members of the healthcare team, including nurses, medical assistants, and administrative staff, to optimize patient care and operational efficiency.

During my tenure as a Customer Experience Manager at Victoria's Secret, I successfully led a team to deliver exceptional customer service and contributed to enhancing the overall customer experience in the store. My responsibilities included leading and motivating a team of associates to deliver outstanding customer experiences that align with the brand's values and standards. Training and coaching associates on effective customer service techniques, product knowledge, and sales strategies to drive customer engagement and loyalty. Upholding brand standards and compliance with company policies and procedures, including those related to customer service, safety, and security.