Estefani Jisel Ortiz

Emilio's Grocery

03.2023 - Current

Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
Processed various forms of payment securely, including cash, credit cards, and gift cards; ensuring accuracy in all transactions.
Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
Communicated with customers and staff politely and professionally to uphold store standards.
Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
Promoted a safe working environment by adhering to safety guidelines while operating the cash register system and other equipment.
Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.

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