Estefany Osorio
Morrisville,PA
Summary
Reliable and organized retail professional with several years of experience in retail leadership, customer service, and daily store operations. Experienced in training and supporting employees, coordinating daily tasks, maintaining organized sales environments, managing inventory and supplies. Strong ability to lead by example, prioritize responsibilities, solve problems, and work effectively in fast-paced environments. Detail-oriented, dependable, adaptable, and committed to creating a positive customer and team experience.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Assistant Manager
Elite Cleaners & Tailor
Yardley, USA
06.2022 - Current
- Support and coordinate daily store operations to ensure tasks are completed efficiently and on schedule.
- Train employees and provide clear instructions regarding daily responsibilities, organization, and work procedures.
- Lead by example and support a positive, respectful, and productive team environment.
- Provide friendly and professional customer service while managing multiple responsibilities.
- Monitor inventory, organize supplies, label items, and order materials as needed.
- Maintain a clean, organized, and welcoming store environment.
- Prioritize tasks and adapt to changing business needs in a fast-paced environment.
- Follow company policies and established procedures while maintaining strong attention to detail.
Visual Merchandiser / Assistant Manager
Forever 21
Lawrenceville, USA
10.2015 - 02.2020
- Progressed from an entry-level retail position to Assistant Manager through strong performance, reliability, and leadership.
- Created and maintained organized, visually appealing merchandise displays and sales areas.
- Assisted with coordinating daily work assignments and ensuring team responsibilities were completed efficiently.
- Trained employees on store procedures, organization, and daily responsibilities.
- Supported team members and helped maintain a positive and productive customer-focused environment.
- Assisted with daily store operations and responded to customer needs.
- Maintained company standards for organization, presentation, and customer service.
Education
ESL Coursework -
Mercer County Community College
GED -
Trenton Central High School
Trenton, NJ 09.2011 - 07.2014
Skills
- Customer Service & Guest Experience
- Team Leadership & Employee Training
- Retail Operations
- Task Delegation & Prioritization
- Visual Merchandising
- Inventory & Supply Management
- Store Organization
- Problem Solving
- Attention to Detail
- Multitasking & Time Management
- Fast Learner
- Reliable & Dependable
- Ability to Work Independently and as Part of a Team
- Following Company Procedures
Languages
- Spanish, Native
- English, Intermediate (B1)
Timeline
Assistant Manager
Elite Cleaners & Tailor
06.2022 - Current
Visual Merchandiser / Assistant Manager
Forever 21
10.2015 - 02.2020
GED -
Trenton Central High School
09.2011 - 07.2014
ESL Coursework -
Mercer County Community College